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Customer Service and Support

(Senior) Support Engineer (w/m/d) for SAP's Premium Customers in the CoE

Requisition ID: 291619
Work Area: Customer Service and Support
Company: SAP SE  

Location: St.Leon-Rot 
Expected Travel: 0 - 40% (due to Covid19 currently 0%)

Career Status: Professional
Employment Type: Regular Full Time

 

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

 

 

 

YOUR FUTURE ROLE   
 
The core task of the CoE is to provide service delivery to customers with premium engagement contracts (MaxAttention). Our experts support customers in the planning and design phase, analyze and solve critical issues, and provide reliable quality assurance of the results and an action plan. 
In your new role, you expect the following tasks, among others:

  • Applying expertise to our customers’ digital transformation to S/4HANA / Intelligent Enterprise. 
  • Deliver remote and on-site services to both our global and midsize customers in Europe. 
  • Analysis and optimization of complex business processes and error analysis in heterogeneous system landscapes with a focus on “Service” across SAP ERP, SAP S/4HANA, and Customer Experience (CX).
  • High and continuous learning readiness in the areas of S/4HANA, SAP BTP, and SAP Fiori.
  • Functional management of a delivery team in the context of service deliveries and escalations.
  • Mentoring and training young colleagues on the team.

The constantly changing customer situations require a high degree of flexibility and individual access to each new customer, which makes our work a great asset.


YOUR PROFILE  

  • 5+ years of professional working experience with SAP products
  • Very good knowledge of SAP ERP Customer Service processes with focus on service notification/service order processes. Ideally, experience in the area of SAP CRM Service or SAP S/4HANA Service. 
  • Practical experience in customer management, implementation, service delivery, and/or project management.
  • Strong knowledge of the SAP server architecture, ABAP knowledge, and very good analytical skills for solving complex problems.
  • Confident and friendly behaviour and overall communication strength.
  • Fluent English in written and spoken is a must. Good written and spoken German skills are an advantage.

 

ABOUT THE TEAM
You work in a highly motivated and international team that consists of young as well as experienced colleagues. 
 

 

 

We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

 

Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

 

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.

 

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:291619 | Work Area: Customer Service and Support | Expected Travel: 0 - 40% | Career Status: Professional | Employment Type: Regular Full Time  | Additional Locations: 

(Senior) Support Engineer (w/m/d) for SAP's Premium Customers in the CoE

Facility:  291619
Posted Date:  Oct 5, 2021
Work Area:  Customer Service and Support
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 40%
Location: 

St. Leon-Rot, DE, 68789


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