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Customer Service and Support

(Senior) Support Engineer (f/m/d) Extended Warehouse Management / Transportation Management



Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!



Customer Success drives software adoption, ensuring customers implement and run what they buy whilst safeguarding maintenance and subscription. Using our unparalleled expertise, we guide our customers throughout the entire lifecycle to make the benefits of digital transformation a reality, end to end.

The strength of our Centers of Expertise (CoE), as part of Customer Success, is to analyze customer solutions with 360° view on relevant components including application, database and technology, as well as engaging a strong back office support for every customer engagement, providing Expertise on Demand, instant resolution of top pain points and fast access to best practices/information plus instant quality assurance of recommendations and the improvement plan.

In the role of a Support Engineer (f/m/d), you will work in the Center of Expertise (CoE) with focus on S/4HANA and the Supply Chain Execution Platform (Extended Warehouse Management / Transportation Management) and deliver services for every aspect of customers' software implementation, transformation or upgrade project, as well as on operations, including continuous improvement, quality management, problem resolution, and knowledge transfer.




  • A university degree in natural, economic or engineering sciences, e.g. computer science, business informatics, industrial engineering, mathematics, physics
  • Very good analytical skills for solving complex problems; a structured, reliable and independent way of working even under pressure; confident and friendly manner and general communication skills
  • Profound Knowledge in the field of programming (e.g. Java, C++, ABAP OO, BOPF) and very good German and English language skills, both spoken and written, for cooperation with our customers
  • Minimum 5-7 years of experience within logistics and SAP area of Extended Warehouse Management and/or Transportation Management.
  • Very good capabilities of technical analysis (tracing, code-design) and functional knowledge (customizing, setup, configuration) in Extended Warehouse Management and/or Transportation Management.
  • Business fluent in German and English is a MUST



You are joining a diverse team with mixed career levels, joining the CoE from different professional backgrounds. Working close together and sharing expertise, options and supporting each other are habits deeply rooted within the team.

While our team primarily focuses on assessing SAP S/4 HANA solutions incl. functional and technical design, performance critical processes, assessment of implementation, monitoring during testing and GoLive, planning the digital transformation, we are supporting the professional development of everyone in the team.






SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.




SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.


 Requisition ID:316110 | Work Area: Customer Service and Support | Expected Travel: 30-50% | Career Status: Professional | Employment Type: Regular Full Time  | 

(Senior) Support Engineer (f/m/d) Extended Warehouse Management / Transportation Management

Facility:  316110
Posted Date:  Jan 9, 2022
Work Area:  Customer Service and Support
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 50%

St. Leon-Rot, DE, 68789

Job Segment: Manager, Transportation, ERP, Engineer, SAP, Management, Engineering, Technology