Sales Support

Customer Success Manager (f/m/d) SuccessFactors



Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!




•    Maximize the value that customers and SAP receive through adoption and use of the Network and to ensure that the customers deploy and use all of their entitled subscription software
•    Responsible for the daily management of assigned Cloud customer accounts & SAP Preferred Success customers, including account management strategies, governance models as well as engagement and expansion plans to ensure profitable growth within these customers
•    Responsible for retention of the revenue associated with customers within their portfolio; effective positioning of the specific Line of Business value proposition in order to leverage adoption of SAPs’ solutions and services necessary to support the customer
•    Participating in the development, communication, and rollout of team strategies to foster relationships with account key contacts
•    Define and drive execution of a targeted outcome-based success plan (OSP) to support key business goals and milestones (e.g. solution rollout and cycle planning) 
•    Provide Quarterly Release Reviews to support customers to develop an appropriate strategy that minimizes impact on existing solution and assists in maximizing feature adoption and outcome optimization
•    Proactive and reactive response to Early Warning System alerts for adoption and support de-railers
•    Orchestrate top issue management and provide trend analysis for proactive risk mitigation
•    Maintain a close working relationship with other regional business teams (such as Cloud LoB AEs, Services Account Managers, AGS support personnel, GAD’s, MP’s and other customer facing personnel) in support of global customers and corporate functions necessary to support all assigned accounts
•    Responsible for deal management and commercial negotiation for renewals
•    Meet or exceed account-specific revenue and profitability goals for account portfolio including but not limited to renewals, subscription software expansion, and network revenue growth
•    Facilitate access to product and functional expertise for certain topic areas via Empowerment Sessions




•    You are highly customer focused, a proactive learner with a delight in exceeding customer expectations and you enjoy customer success
•    Excellent business and stakeholder network in SAP’s SuccessFactors organization
•    Bachelor's degree with MS or MBA preferred
•    Strong knowledge of business processes, SAP Cloud applications, especially SuccessFactors, SAAS business models & Cloud Mindset in general
•    Commercial experience including experience developing account management plans and contract negotiation
•    Customer orientation, focus on quality combined with a high resilience in managing customer expectations, conflicts and complaints while representing SAP as the partner of choice
•    Excellent executive-level communication, presentation, and interpersonal skills; good listener, empathic partner with the ability to lead fact-based discussions
•    Capability to acquire a thorough knowledge of SAP products and eco-systems and be able to communicate and demonstrate their value
•    SAP Onprem HCM know-how is a benefit
•    A good understanding of the competitors in the HxM environment rounds off your knowledge
•    Excellent English and German language skills, written and verbal, are a must




SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.




SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Requisition ID: 338722  | Work Area: Sales Support  | Expected Travel: 0 - 20%  | Career Status: Berufserfahren  | Employment Type: Vollzeit, unbefristet   | Additional Locations: Virtuell - Deutschland #LI-Hybrid

Ausschreibungsnummer:  338722
Ausschreibungsdatum:  10.06.2022
Funktionsbereich:  Sales Support
Karrierestatus:  Berufserfahren
Anstellungsverhältis:  Vollzeit, unbefristet
Voraussichtliche Reisetätigkeit:  0 - 20%

St. Leon-Rot, DE, 68789

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