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Kundenservice und Unterstïutzung

IT Infrastructure - Senior/ Expert (f/m/d) in the Center of Expertise


Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!



Are you interested in diverse and balanced technical activities with direct contact to our customers, either remote or on the customer’s premises? Do you want to collaborate with teams in other regions across the globe? 


We offer a position where you are responsible for:

  • Analysis of complex SAP software solutions and technologies such as the SAP HANA Database Platform with focus to the underlying technical infrastructure.
  • Delivery of onsite and remote services for global customers with focus on technical infrastructure performance and configuration topics, e.g. Linux Operating system, Network, Storage.
  • Adaption of knowledge on new technologies in a consistently high dynamic changing environment.
  • Collaboration with various teams inside SAP to drive a topic.
  • Develop various analysis tools/charts for performance, troubleshooting leveraging the existing Platform toolsets.
  • Demonstrate advanced analytical skills by identifying the root cause of complex issues, provide RCAs, and implement corrective and preventive measures.
  • Mentor and train lower level engineers.


We are looking for an open-minded team member to complement our team to ensure our customers' success.



  • Bachelor’s Degree in Computer Science or Engineering or equivalent experience.
  • Strong Interest in technical infrastructure topics like Linux operating system, network and storage optimization, landscape virtualization and cloud topics.
  • Minimum 5 years working in these areas.
  • Advanced skills with Cloud IaaS (AWS, Azure, GCP) and Virtualization platforms – compute, storage and network.
  • Advanced Linux skills.
  • Experience with the following tools and technologies a strong plus: Scripting languages Bash/Python, DevOps, Git.
  • Excellent written and oral communication skills.
  • Adaptable self-starter with strong collaboration skills.



Our motivated and diverse team within the SAP Customer Success organization "Center of Expertise" has the mission to support SAP's largest customers as trusted advisors throughout the entire lifecycle of SAP software to make the benefits of digital transformation a reality. 
Especially the definition of technical architecture and IT infrastructure including advanced sizing estimations is a high demand from our customers in their transformation of their IT landscape, e.g. in their journey towards cloud deployments.



SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.



SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: or, APJ:, EMEA:

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.


 Requisition ID:298609 | Work Area: Kundenservice und Unterstïutzung | Expected Travel: 0 - 30% | Career Status: Berufserfahren | Employment Type: Vollzeit, unbefristet  | Additional Locations: Dresden, Berlin

IT Infrastructure - Senior/ Expert (f/m/d) in the Center of Expertise

Einrichtung:  298609
Datum:  25.10.2021
Kategorie:  Kundenservice und Unterstïutzung
Benutzerdefiniertes Feld 3:  Berufserfahren
Schichttyp:  Vollzeit, unbefristet
Reisen:  0 - 30%

St. Leon-Rot, DE, 68789