IT Project Expert (f/m/d): Cloud Architecture (T4PF) Job

Requisition ID: 229065
Work Area: Information Technology
Location: St. Leon-Rot
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

About the team
The newly created GCS Quality Management team will oversee all activities and tasks needed to maintain a desired level of excellence. This includes the determination of a quality policy, creating and implementing quality planning and assurance, and quality control and improvement. With focus on an evidence-based decision-making process, the office will engage with all teams within GCS to improve its effectiveness and efficiency on a continuous basis.
 
The QM team will be involved in the entire E2E process within the infrastructure landscape: from quality analysis and optimization of the major incident management stage to the mid/long term analysis of operational performance and lead up to the orchestration of preventive measures, all this and more under the GCS Continuous Improvement initiative. The scope also includes the problem management process covering the materialization of the RCA, both technical as well as customer facing. This will be enhanced via the Customer Engagement Management for RCAs and include a sustained process governance for the area.
The GCS AlwaysOn Program Management covering the org-wide quality improvement steering and marketing thereof is also under the umbrella of the GCS Quality Office. The team includes experts in problem management and experienced analysts with a strong knowledge of information calibration. They will bring not only a depth to the wide range of topics but also engage in a critical reevaluation of the organizational standards of GCS.
 
The Role
In a nutshell: Inventing, managing, coordinating and executing proactive Problem Management. This includes in detail:
•    Take over responsibility for proactive problem management to avoid Major and high impact Incidents 
•    Organize, structure and steer problem management calls with all necessary participants such as operations, central monitoring, service delivery management, technical experts and suppliers 
•    Conduct pattern analysis and derive outage mitigation activities
•    Invent outage prevention measurements. 
•    In depth analysis of underlying problem root causes beyond the obvious,
•    Identify all possible improvements regarding processes, people, governance and platforms
•    Assuring that the necessary sustainable solutions with committed responsible persons and due dates are triggered, decided and executed
•    Coaching/mentoring and training of Problem Managers
•    Provide regular status updates
•    Responsible for overall proactive Problem Management reporting (Findings, Improvement activities and initiatives)
•    Providing regular KPI calculation and reporting results to senior and top management
•    Co-designing of new KPIs
 
Role Requirements
•    University degree in computer science/engineering or comparable 
•    Overall 8+ years’ experience within the IT environment and processes with 3+ years’ experience in project management 
•    Detailed knowledge about ITIL especially about Service Operation’s INM, PRM, CHM
•    Experience in pro-active pattern analysis and pro-active problem management
•    Experience in leading large, complex and international projects
•    Statistical analysis and MS Excel Know How
•    IT Infrastructure Operations Know How (previous experience in technical positions)
•    SAP system landscape architecture and SAP technologies Know How (SAP Basis, DB)
•    Infrastructure technology Know How (Server, Network, Storage and Backup technology)
•    Practical knowledge of Quality Management and Problem Management
•    Proofed track report of problem-solving expertise with technical focus
•    Excellent management, communication, interpersonal, and organizational skills
•    High degree of initiative, responsibility, reliability and proactive action
•    Very structured and self-reliant way of working
•    Very strong analytical skills required, pro-customer orientation on a high-level
•    Willingness to deep dive into and learn additional technology topics (in a self-educated manner)
•    Fluent in English and German
 

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own.

A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

Additional Locations: Other German locations possible as per agreement