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Information Technology

IT Technology Senior Consultant (f/m/d)- Operations, Automation and Monitoring of SAP applications

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!


We are looking for experienced SAP application technology experts with a passion to optimize the operations concepts for the HEC Netweaver and non-Netweaver based solutions.


The Role: 
You will work in various projects to optimize the concepts how HANA Enterprise Cloud operates the various SAP solutions. This can include working on changing setup guidelines, validating new application versions, designing work instructions for changing certain configurations etc. For operations cases causing severe customer issues you will also contribute to Incident Management, non-standard Builds, System Updates/Upgrades, DR Tests, Problem Management and Root Cause Analysis activities. 
As part of this you will also design and implement counter measures to prevent repetition of the issue for all HANA Enterprise Cloud customers. You will also focus on designing and conducting knowledge transfer to the global Operations community and create technical documentation, incl. technical operational concepts, process flows and guidelines. 

You will also take a core role in designing automation of processes and new monitoring content required by our application operations teams. Thisto the design and implementation of automation workflows for consistent deployment of Disaster Recovery systems incl. database and filesystem replication and preparation of network routing


Role Requirements:

  • Solid hands-on experience with SAP technologies like SAP NetWeaver, Web Dispatcher, Business Objects solutions, Convergent Charging, Convergent Mediation, Opentext etc. 
  • Good understanding of the SAP Basis systems both on Operation system level as well as inside the SAP system.
  • Experience with Linux and Windows operating systems in a hosting environment
  • Work experience in Cloud Operations for running applications systems on a large scale
  • Experience in ITIL and IT Service Management processes such as Incident Management, Event Management / Monitoring, Change Request Management. Experience in creating and analyzing Root Cause Analysis (RCA) reports 
  • Experience in writing technical concepts, such as Knowable Base Articles, Wiki pages, BLOG entries etc. 
  • Experience in automation of monitoring or operational workflows
  • Fluent both in English and German language

You should have very good analytical and solution-oriented thinking as well as very good communication, presentation and networking skills.  Working effectively in international and virtual teams should be something you are used to do.


About the team:
Within the Product Engineering board area, the mission of the Hana Enterprise Cloud (HEC) Delivery organization is to run and operate SAP’s private cloud offering. Isolated private cloud landscapes are built for customers both in SAP owned datacenter as well as on IaaS infrastructure provided by hyperscalers like Microsoft Azure, Google Cloud Platform or Amazon Web Services (AWS). HEC delivered services include backups, patching, provisioning and upgrades, restore and disaster recovery, infrastructure monitoring and event detection. Services are delivered from all regions (EMEA/MEE/AMER/APJ) having a strong international focus and cultural diversity.
As part of HEC Delivery, the Application  Technical Area is supporting our operational teams to reduce outages and operational effort as well as to increase customer satisfaction. The team is the interface to product support and product engineering for various SAP and non-SAP solutions and driving projects such as improving monitoring and tool integration, Admin Access Management, providing guidance on release strategy, extending knowledge transfer into distributed operations teams as well as running various inhouse tools.


We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.


Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:317518 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time  | Additional Locations: Dresden

IT Technology Senior Consultant (f/m/d)- Operations, Automation and Monitoring of SAP applications

Facility:  317518
Posted Date:  Jan 22, 2022
Work Area:  Information Technology
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%

St. Leon-Rot, DE, 68789

Job Segment: Operations Manager, ERP, Engineer, SAP, Operations, Technology, Engineering