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SAP Concur - Client Marketing Manager, SMB - Sydney Job

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Date: Jun 5, 2019

City: Sydney, NSW, AU

Company: SAP

 

 

Requisition ID: 214461
Work Area: Marketing
Expected Travel: 0 - 30%
Career Status: Professional
Employment Type: Regular Full Time


COMPANY DESCRIPTION
SAP Concur is the world’s leading provider of on-demand employee spend management services. SAP Concur helps organizations control costs by uniting online travel booking, automating expense claims, and streamlining invoice processing. SAP Concur has a suite of award-winning on-demand services allowing companies to get up and running quickly so they can focus on what’s most important. By automating and optimizing business processes, SAP Concur delivers actionable business intelligence and rapid ROI, helping companies increase efficiency, control employee spend and drive down operational costs. SAP Concur’s Travel, Expense and Invoice solutions are trusted by thousands of companies and reach millions of employees worldwide.

 

Job overview:
The Client Marketing Manager is charged with championing customer marketing. Your key objective is to deliver an integrated plan of marketing programs, events and communications that drive three focus areas: customer satisfaction, up-sell of additional products & retention, loyalty and ability to reference

In particular, this role is responsible for understanding overall SMB business goals and working collaboratively with broader team to successfully plan, coordinate, launch and measure marketing programs to meet those goals.
 

Responsibilities:

  • Client communications – develop compelling and engaging marketing communication strategies and plans for SMB clients
  • Integrated campaigns – edit and deploy campaigns targeted at driving awareness, engagement and purchase
  • Client content – develop portfolio of vehicles (web, social, written, videos, etc.) to deliver the appropriate content to the existing client community
  • Client events – orchestrate and deliver a series of live and virtual client events to deliver against goals – these include user groups webinars, round tables, workshops, etc.
  • Client references – work collaboratively with the sales teams to ensure a library of client references (written and video case studies and speakers) are available and recruited into the Client Reference Program
  • Nurture strategy – devise, execute and measure success of nurture programs designed to ensure key client communications are delivered automatically and in a timely manner to new onboarding clients
  • Budget management – manage assigned budget for any activity, including invoicing process

Education, Experience & Training Required

  • University degree in a related field of study
  • 5-10 years’ experience in marketing or communications
  • Fluency in MS Office
  • Familiarity with CRM (Salesforce.com), marketing automation (Marketo) and campaign tracking tools a plus

 

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

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