Consulting and Professional Services

Business Processes Senior Consultant (SF)- Malaysia

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!



We own customer success for Human Experience Management (HXM) using our SAP cloud solution ‘SAP SuccessFactors’ and SAP on- premise solution ‘SAP HCM’. We help customers achieve business value faster through technology by deploying best in class expertise when they need it, where they need it. We operate a highly profitable business, consistently across clouds and geographies (One SAP).


Customer Success is the guiding principle for all our decisions. We operate transparently as trusted advisors and strive to leverage the full potential of SAP products to support customer transformations. Our team is diverse, meritocratic, cloud focused and collaborative. We aim high and deliver on our commitments.



•    Application specific solution consulting (for a specific application: building business case, advising on leading practices, conducting fit-gap workshops, implementation based on cloud deployment methodologies, creation of test cases, test scheduling and execution, key user training, go live support and post go live support)
•    Support in escalated projects/ renewal requests 
•    Performance of feasibility studies/ responding to RFPs/RFIs
•    Support pre-sales activities/ scoping/ system demo
•    Support project management and solution architecture


•    Support account team to build business case, qualify business drivers
•    Support scoping workshops and emphasize customer side readiness activities 
•    Validate effort estimates and high level implementation timelines 
•    Support customer to complete online learning (Project team orientation and virtual admin training)
•    Take responsibility from time to time as a business consultant, project lead, expert consultant
•    Take responsibility from time to time as team lead and supports respective line manager(s) in people development tasks 
•    Detailed planning and delivery of solution/ process implementation across all related applications 
•    Work collaboratively with consultants to manage project deliverables
•    Demonstrating profound knowledge of modelling standards and tools
•    Building knowledge in features and configuration of SAP Successfactors Modules
•    HR domain knowledge related to the business processes for discussions with HR leaders
•    Ensure customer is referenceable, work with broader SAP teams to create collateral (e.g., success stories, references, videos, quotes etc) 
•    Contribution to reusable content and innovation in virtual communities
•    Contribution to lead generation
•    Share lessons learned and new tips and information
•    Understand and ensures that quality standards are met
•    Apply methods and tools appropriate to specific needs of the project
•    Identify opportunities for continuous improvement 


•    Certified and Working experience in minimum 3 (three) of the following SAP SuccessFactors Modules – 
o    Recruiting (RCM, RMK)
o    Onboarding (ONB 2.0)
o    Learning (LMS) 
o    Employee Central (EC)
o    Workforce Analytics (WFA) or People Analytics.
•    3-5 years of ‘hands on’ consulting experience covering SAP SuccessFactors processes
•    Sufficient HR domain knowledge related to the products for discussions with HR leaders
•    Good understanding of SAP Cloud Implementation Methodology.
•    Good knowledge of Project management and Collaboration tools.
•    Ability to review existing processes then give accurate estimation and scoping for new SAP Successfactors implementation / migrations


•    Work is up to 60% remote (customer sessions may require onsite presence/ travel)
•    Ad-hoc on-site visits for workshops, testing, planning or meetings are required



•    English: Fluent/ Working Level. 
•    Knowledge of additional language will be preferred. 
•    Formal certification and education qualification in HR domain will be additional advantage. 
•    University degree or equivalent work experience




We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.


Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.


SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: or, APJ:, EMEA:


EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:304829 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time  | Additional Locations: 

Requisition ID:  304829
Posted Date:  Apr 29, 2022
Work Area:  Consulting and Professional Services
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%

Kuala Lumpur, MY, 59200

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