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Partner Experience Delivery Specialist



Requisition ID: 288392
Work Area: Sales
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time



SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.


Partner Experience Delivery is a global organization focused on the proactive and reactive development of over 6,000 SAP partners globally (Channel, Service, and Software). We offer a range of enablement and support services to SAP’s Partner Ecosystem.

We are developing our team to support our partners to continually grow in size and enable increased revenue growth. This is an exciting time for the PXM as the scope and responsibilities are evolving.

This opportunity is a highly responsible Relationship Management role where the candidate develops and maintains a 1:1 professional relationship with a number of designated SAP Partners.

The Partner Experience Manager (PXM) will maintain focus on increasing partner satisfaction and productivity, while contributing to SAP’s growth strategy. The PXM is also responsible for building a network of strong relationships with key stakeholders inside the SAP organization, to ensure that there is full alignment in communicating with our partners.


  • Experience in a previous account or partner management experience
  • Proven experience in one of the following industries:
  • Account Management in the Software / IT Industry sector
  • Pre-Sales

Professional services & support roles

  • Partner management
  • Consulting
  • Creative thinking, willingness and ability to quickly learn new concepts and technologies
  • A pro-active and result-oriented team-player with strong communication skills
  • Able to work independently and take ownership of assigned tasks
  • Confidence working across all levels in an organisation and possess strong stature and presence. Must be highly credible both internally and externally
  • Experience with support systems, message handling and remote communication tools as well as Outlook, Excel, Word & PowerPoint
  • Fluency in English


  • Knowledge and technical experience with SAP would be an advantage
  • Business/IT Degree


  • Clear understanding of partnership management in IT space
  • Knowledge of sales/marketing & partner relationship process
  • Understanding of end-to-end business processes
  • Demonstrable strong interpersonal and team-working abilities, coaching skills an advantage
  • Problem analysis and problem resolution abilities
  • Strong level of business credibility from the partner’s perspective, as such a strong IT/Software industry background is an advantage
  • Relationship building/networking capabilities
  • Troubleshooting issues in the Partnership program, processes as well as systems and portals.



Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

Additional Locations

Partner Experience Delivery Specialist

Facility:  288392
Posted Date:  Sep 30, 2021
Work Area:  Sales
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%

Tempe, AZ, US, 85281

Nearest Major Market: Phoenix

Job Segment: ERP, Consulting, SAP, Relationship Manager, Pre-Sales, Technology, Customer Service, Sales