Customer Service and Support

CTE Senior Consultant

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

 

 

Duties and Responsibilities;

 

 Practice Development

  • The On-Demand Technical Implementation Lead will assist with most aspects of a SAP Ariba OnDemand implementation including (but not limited to): solutions design, business rule development, user interface configuration and customization, external system integration, technical / end-user training and project management.
  • The On-Demand Technical Implementation Lead will assist the customer with data extraction from their existing systems, ensuring adherence to data specifications, and resulting in successful integration with SAP Ariba OnDemand Solutions.
  • Act as a liaison between the customer and various groups within SAP Ariba such as Technical Support, Sales, Engineering, and Solutions Marketing.

Customer Focus

  • The SAP Ariba On-Demand Technical Implementation Lead, together with other OnDemand Implementation team members, is responsible for customer satisfaction during the successful deployment of solutions.
  • Maintains regular communications with Customer representatives during implementation to keep them appraised of current project status

 SAP Ariba Solution Expertise

  • Is conversant in features, functionality and applicability of the following SAP Ariba OnDemand Solutions:
  • Procure to Pay, Invoice Pro, Travel and Expense, Procurement Content and Services Procurement.
  • Build solution, customer, and industry knowledge by leveraging the appropriate resources (internally at SAP Ariba and externally at the customer). 

Teamwork

  • Works with internal and external resources to optimize customer impact.
  • Executes with minimal guidance and shows strong initiative.
  • Maintains regular communications with the Project Manager
  • Proactively collaborates with manager and teammates to anticipate and respond to issues that could impact solution deployment (e.g. customer delay in extracting data)
  • Displays proactive communication (i.e, face-to-face meetings and phone calls are more frequent than emails)

 

Basic Minimum Qualifications

  • Bachelor’s Degree
  • 2 years professional experience
  • English Speaking Capabilities
  • Fluent in Japanese language (Chinese would be added advantage)
  • *Ability to travel on a minimal basis

 

 Preferred Qualifications

  • Management degree or Master’s degree in a technical education

 

Preferred Experience

  • 5 years professional experience (technical consulting or custom development)
  • Experience with systems implementation process/methodology
  • Experience implementing or supporting an on-demand solution
  • Experience implementing or supporting an ERP system (Oracle, SAP, and PeopleSoft)
  • Project management experience
  • Experience providing software demos/training
  • Experience communicating/presenting remotely (via WebEx as an example)
  • Experience deploying systems based on object oriented platforms
  • Experience working with Ariba products (Ex: Ariba Buyer)
  • Proven ability to manage multiple projects simultaneously

 

Preferred Knowledge

  • Technical Education Background (IT, Engineering Degree, Physical Sciences)
  • Understanding of procurement or Accounts Payable
  • Understanding of systems implementation process
  • XML – ability to read, define and map XML documents
  • SQL – ability to create queries in SQL
  • MS Suite – ability to communicate effectively with Excel, Word, PPT, Visio
  • UNIX – some background/exposure
  • Web services - some background/exposure
  • Authentication protocols (SAML, IIS)
  • Object oriented programming (Java, Javascript, shell script)

 

 

 

We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

 

Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

 

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.

 

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:329942 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time  | Additional Locations: 

Requisition ID:  329942
Posted Date:  May 15, 2022
Work Area:  Customer Service and Support
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%
Location: 

Tokyo, Tokyo, JP, 100-0004

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