Solution and Product Management

Product Specialist: Maintenance & Customer Service

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now!


SAP Digital Supply Chainは企業の設計開発、サプライチェーン計画、生産調達、物流、メンテナンス、カスタマーサービスのビジネスプロセスと現場プロセスをEnd-to-Endで統合連携し、競争力強化とビジネスパフォーマンス向上に貢献しています。不確実性の高い市場起点への適応力を高める為には、チェーンからネットワークへの転換が迫られており、SAPは基幹としての製品に加え、業務システムとしての次世代ソリューションを現場からマネジメントまで垂直に統合し、設計開発からメンテナンスサービスまでの業務・業種を横断したサプライチェーン改革を支援しています。


20204月よりSAP Labs Japanでは、サプライチェーンにフォーカスしたチームを立上げ、Industry4.0化の加速とSAP DSCソリューション製品採用・稼働顧客増加推進、日本大手とのオープンなパートナーシップ、そして製品開発部隊と顧客とのCo-Innovation実現を目指した活動を続けています。







  • 担当ソリューション製品領域での採用・稼働企業増加に向けた活動の推進
  • フィールドチームと協業し、製品開発部門として顧客エンゲージメントライフサイクル全体への活動支援、導入プロジェクト支援や稼働後の次ステップに向けた継続コミュニケーション
  • 他部門と協業して具体的なショーケースを含むワークショップの企画
  • 日本市場でのイノベーションとSAPシェア拡大を目指した戦略顧客Co-Innovationプログラム確立と実行



  • SAP DMC/SAP IBP/SAP S/4HANAで構成されるインダストリー4.0向けSAPデジタルサプライチェーンソリューションの知見
  • UI/UX開発
  • SAP BTPインテグレーション/IoTサービスへの知見
  • ビジネスレベル以上の日本語と英語
  • プレゼンスキル



The Role

Senior Product Specialists provide hands-on support in Technical and Applications, develop customer-specific use case stories and demos and lead customer workshops to support customer engagement, implementation and adoption success.


Role Requirements

We are looking for digital experts in Maintenance and Customer Service area who have both customer business domain knowledge and experties and technical skills in SAP Intelligent Asset Management portfolio and Customer Service portfolio , to become trusted advisors in architecture design and customer implementation.

Knowledge and/or hands on experience in the following areas are required:

  • SAP Digital Supply chain solutions for Industry 4.0 comprising of SAP IAM/SAP S/4HANA portfolio
  • UI/UX development
  • SAP BTP integration / IoT service

Effective written/verbal communication skills in Japanese and English language is a must and strong Show&Tell skills is required.


About Industry 4.Now Hubs

Where customers can Experience, Explore, Learn and Move.

Do you want to be at the forefront of the 4th industrial revolution?

Opening in 2020 the SAP Industry 4.Now hubs in the US, Germany and Japan support manufacturing and logistics customers in their innovation journeys. The hubs are designed to support sales cycles, drive adoption, improve eco-system and customer skills and run showcases and events. Through live experiences with real assets we can bring to life intelligent factories and digital supply chain solutions. Find out more here.

We are looking for hands-on solution and technology experts who possess the right industry experience and have a passion for innovation, learning and growth. The roles provide tremendous opportunities to learn and stay up-to-date with key technology and manufacturing industry trends




Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.


We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 336500  | Work Area: Solution and Product Management  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid

Requisition ID:  336500
Posted Date:  Jun 19, 2022
Work Area:  Solution and Product Management
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%

Tokyo, Tokyo, JP, 100-0004

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