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Senior Product Specialist / Product Expert within the HANA Competence Center Job

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Date: Oct 21, 2020

City: Vancouver, BC, CA

Company: SAP



Requisition ID: 266603
Work Area: Software-Design and Development
Expected Travel: 0 - 30%
Career Status: Professional
Employment Type: Regular Full Time



SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.



The SAP HANA & Analytics Development organization is tasked with building and delivering SAP’s Database and Data Management as well as Analytics solutions to enable our customers and businesses making confident decisions. Key portfolio elements driving the above strategy are SAP Analytics Cloud and HANA Cloud Services finally combining cloud data management with cloud analytics by means of the Datawarehouse Cloud.


The HANA Competence Center has a vital part driving customer success and adoption within the HANA & Analytics Development organization and acts as a pivotal department for field units such as Consulting, Service & Support, while also being directly engaged with customers and providing the links to product management and development.



We are seeking a Product Expert in the area of HANA & Analytics scenarios with customer experience who not only has a hands-on technical skill set but also experience in regard to customer communication. The Product Expert should contribute to several mission pillars (escalations, care programs, pro-active outreach, and quality initiatives) of the HANA Competence Center. He/ She is supporting customers, SAP consulting and the support organization with supporting HANA, Analytics and Datawarehousing projects especially during situations and particularly act as a bridge to development teams.


The product expert supports the development organization with feedback, experiences, or potentially also directly with hands-on implementations of small proof of concepts during early product stages.



Your set of application documents should contain a cover letter and tabular CV, copies of the obtained degrees and references.


Role Requirements

  • University degree or equivalent, with solid background in Computer Science, Engineering, Mathematics, or Physics
  • Knowledge of SAP’s warehouse solutions (i.e. BW on HANA, native HANA EDW / data mart solutions) and/or knowledge of SAP’s suite solutions (i.e. Suite on HANA, S/4HANA)
  • Knowledge of relational database technologies (like HANA, ORACLE, MS SQL Server, IBM DB2)
  • Knowledge in cloud technologies and concepts (like containerization, container orchestration)
  • Troubleshooting, analytic thinking and flexible, innovative problem-solving skills – results driven.
  • Continuous and life-long learner with strong customer focus combined with the ability to take responsibility.
  • Excellent communication skills (customer / public and also SAP internal) and very good general communication skills (English is mandatory, German is a plus)
  • Excellent relationship and trust building competency



Optional skills

  • SQLScript skills
  • Knowledge in programming languages (e.g. ABAP, C++, Python, Unix shell, etc.)
  • Knowledge in operations of large business applications/systems
  • Linux & Server technologies (HA, File Systems, Networking, …)



  • Senior level candidates: 4-5 or more years of professional experience, preferably in customer-facing roles.
  • Expert level candidates: 5+ years of consulting experience or similar customer facing role paired with strong expertise in software development





Success means different things to different people, so we go to great lengths to ensure that all our employees have every chance to succeed - on their own terms. That’s because we firmly believe that your success leads to ours.
SAP employees at the Vancouver, Canada office enjoy a variety of perks and benefits:

  • Discount programs
  • SAP Lunch On Us program
  • Free daily fruit
  • Subsidized pop, snacks, salad and more
  • Foosball, pool, ping pong tables, and gym on site

Oh, and did we mention you get to work with some of the most influential companies on the planet to revolutionize the world?




Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

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