SAP BTP Customer Success Partner (f/m/d)

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now!  


Summary & Role Information


The focus of this position is to help customers consume SAP Business Technology Platform (SAP BTP) within their application projects as the cloud platform-of-choice. BTP is the engine for innovation through integration, extension, and analysis scenarios of the Intelligent Enterprise. SAP BTP CSPs work with the most cutting-edge and innovative SAP solutions and coach SAP’s most strategic customers. The BTP Customer Success Partner (CSP) role is responsible for developing relationships with technical decision makers in their assigned accounts to ensure broad consumption of the portfolio both within and across application projects through Technical Advisory. You will proactively partner with customers to sustainably increase consumption of SAP BTP services, and coordinate activities with the Account Team. You understand the big picture, have expertise with digital transformation, and advise on technical and business architectures. You are the primary SAP BTP strategic point of contact and will orchestrate success resources across SAP and customers. You will analyze your customer’s technical needs and execute consumption plans for your assigned customers. You will instruct and prepare the customer to make the best use of the solution, in alignment with SAP strategy and roadmap. You will be a voice of the customer to internal SAP stakeholders. You will work with colleagues from a broad variety of groups such as CE&X life-cycle relevant centers of experts, Account Teams, Pre-sales, Product Management groups, Support, Services, Partners, etc.


Our Team


The SAP Business Technology Platform CSP team is committed to sustain each other to ensure success, both individually and as a team. We have a pay-it-forward mentality and are always willing to help our colleagues. Our culture is built upon sharing best practices, utilizing communication platforms to answer each other’s questions, and bringing an entrepreneurial spirit to the mission of driving SAP BTP consumption growth together. We provide opportunities to lead regional and global workstreams that help us improve as a team and contribute to great customer experiences.


Experience/Role Requirements:


You have an interest in understanding of Integration, Application, Data, Infrastructure and Security technology domains and have a basic knowledge of hybrid and cloud-based solutions. You will guide customers on technical solution architectures. You will develop and execute customer engagement plans and track and report on key metrics for success.


You will excel in this role if:

  • You have great communication and presentation skills. Familiarity with design thinking methodology is a plus.
  • You communicate proactively, can prioritize well, and have a good sense of accountability.
  • You can tailor, articulate, and clearly communicate messages relevant to each target audience/receiver of information.
  • You can navigate organizational dynamics both internally at SAP, as well as externally with customers and partners.
  • You can continuously learn and adapt to the unique business and cultural practices of each region/country.
  • You have a focus on customer service mindset and customer empathy.
  • You have 3 to 5 years of experience working in the IT Industry. Your background could be Software Engineering, Solution Management, Project/Product Management, Project Implementation, Pre-sales, Technical Customer Engagement, Customer Success, Proactive Support Services, Consulting, etc.
  • You have competent knowledge of public cloud platforms and providers (e.g. Microsoft Azure, Amazon Web Services, Google Cloud, etc.)
  • You have basic experience with implementing cloud initiatives.
  • You have a solid understanding of SAP systems and solutions.
  • You have a passion for learning new technologies and enjoy problem-solving.
  • Fluency in English and German required



We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 346369  | Work Area: Sales  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.

Requisition ID:  346369
Posted Date:  Oct 6, 2022
Work Area:  Sales
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%

Vienna, AT, 1021

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