Customer Service and Support

Integrated Degree Program Informatics FH Technikum Wien

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!


This position is exclusively offered to students who study Informatics in the integrated degree program of the FH Technikum Wien. During your practical phase at SAP, you will be a part of SAP’s Product Support unit.


SAP’s Product Support is a team working globally consisting of more than 2,000 technical experts who resolve issues that occur in complex software environments. We are communicating with our customers via tickets, chat or communities and answering their inquiries 24x7 in a follow-the-sun working model.
Our support engineers are trained on the job to become technical experts who combine SAP product knowhow with IT expertise.
We guarantee adherence of contractual Service Level Agreements (SLAs), document and communicate the results of our analysis and are the link to SAP’s development department.


You will become an integral team member in our Product Support unit with tasks and learning opportunities such as - but not limited to - the following:

  • Technical analysis of issues reported by our global customer’s IT- and Application departments
  • Opportunity to gain in-depth technical knowledge of several SAP Products, using the latest information technologies
  • First debugging steps – alternately classroom/on the job trainings
  • Communication on technical expert level
  • Contribution in Knowledge Management: drafting Knowledge Documents (Knowledge Based Articles) or answering Community threads
  • Employment duration: Full-time employment during the practical phases at SAP for 2 years complementary to the integrated degree program of the FH Technikum Wien. 



  • Student (f/m/d) in integrated degree program for Informatics at the FH Technikum Wien
  • Computer skills: Debugging-/programming skills (optional ABAP oo, C#)
  • Language skills: Fluent in English & German in written and verbally
  • Soft skills: Analytical and solution-oriented thinking, readiness to work in a multicultural team, communicative personality
  • Beneficially basic knowhow in business administration

As an attactive employer we offer you a salary that is based on the current "Kollektivvertrag für Angestellte von Unternehmen im Bereich Dienstleistungen in der automatischen Datenverarbeitung und Informationstechnik", a minimum of 1510€ gross/month/full time, in addtion to generous additional benefits. 


Your set of application documents should contain a cover letter, a resume in table form, school leaving certificates, certificate of enrollment, current university transcript of records, copies of any academic degrees already earned, and if available, references from former employers (including internships). Please describe as well your experience and skills in foreign languages and computer programs / programming languages.


#Workingstudent #StudentischerMitarbeiter #Internship #Praktikum #Austria #Österreich #Student


We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.


We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.


EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 334902  | Work Area: Customer Service and Support  | Expected Travel: 0 - 10%  | Career Status: Student  | Employment Type: Limited Part Time   | Additional Locations: #LI-Hybrid

Requisition ID:  334902
Posted Date:  Jun 11, 2022
Work Area:  Customer Service and Support
Career Status:  Student
Employment Type:  Limited Part Time
Expected Travel:  0 - 10%

Vienna, AT, 1021

Job alert

Job Segment: Informatics, ERP, SAP, Cloud, Database, Technology