Global Account Director - Postal Service and Insurance Industry - Rome, Milan

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!




The primary purpose of the Global Account Director (GAD) is to lead strategic customer engagement with a differentiated customer experience, grow SAP share of wallet through business development focused on co-innovation programs, big rocks, and value creation and drive industry-focused innovation and purpose-led initiatives that increase SAP’s relevance. The GAD will work on protecting the revenue base and growing overall customer revenues across on premise & cloud solutions and services. The GAD must build strong long term relationships, increase customer NPS over time and secure strategic references for SAP.



  • Orchestrates and leads the execution of the account strategy, incorporating Software, Cloud, Services, Support/Maintenance, Partners and Channels.


  • Creation and execution of digital transformation, 3-5 year road mapping.


  • Completes long-term business strategy planning and creates the SAP-enabling innovation agenda with the customer.


  • Develops long term C-level relationships, creates and manages a strong joint SAP-customer governance model, and ensures that the SAP's assigned executive sponsor is appropriately engaged.


  • Leads integrated account planning and ensures that SAP's footprint is expanded with involvement of all relevant Line of Business and strategic engagement with Partners.


  • Influences and leads a virtual team of resources from various LoBs, functions and geographies


  • Drives revenue growth across all SAP Line of Business throughout the customer lifecycle.


  • Provides leadership around solution adoption and value realization.



  • Senior account management and deep knowledge of the postal service, insurance or telco industries is a must.
  • 15+ years of experience in sales of complex business software / IT solutions.
  • Experience in lead role of a team selling environment.
  • Partner and 3rd party engagement.



  • Proven track record in business application software sales.
  • Demonstrated success with large transactions and lengthy sales campaigns in a fast-paced, consultative and competitive market.
  • Exceptional contractual and negotiation skills.
  • Quality and Customer Focus.
  • Managing Virtual Account Teams.
  • Strong Communication skills, with ability to influence and build relationships.
  • Italian Language: Native
  • Business level English: Fluent
  • Bachelor equivalent: yes


LOCATION: The position can be covered both in Rome and Vimercate (Milan area).



We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.


Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.


SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: or, APJ:, EMEA:


EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:327661 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time  | Additional Locations: 

Requisition ID:  327661
Posted Date:  Jun 9, 2022
Work Area:  Sales
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%

Vimercate, IT, 20871

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