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Service and Support Partner Industry Division Automotive

Datum: 16.08.2019

Standort: Virtuell - Deutschland, BW, DE

Unternehmen: SAP

Requisition ID: 194599
Work Area: Kundenservice und Unterst�tzung
Location: Virtuell - Deutschland
Expected Travel: 0 - 80%
Career Status: Berufserfahren
Employment Type: Vollzeit, unbefristet



SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.


The Industry Division Automotive is as an industry segment part of Digital Business Services Germany. In order to extend our business in this area we are looking for a Service & Support Partner with experience in the Automotive Industry.

The Services & Support Partner (SSP) serves as trusted Digital Business Services (DBS) partner for a dedicated customer or a set of customers managing a sustainable and long-term engagement holistically.

The SSP principally acts as the general manager of aligned accounts and owner of the customer relationships for DBS Line of Business either in an 1:1 relationship for top accounts or in an 1:1 relationship for key customer segments.


A Services & Support Partner (SSP)
•    Represents DBS – one face to the customer, being accountable to establish customer loyalty, customer success and satisfaction for all line of services
•    Is accountable within SAP for the customer P&L, owning topline, consumption and project margin (bid and incoming margin) for all line of services including Consulting, Premium Engagement, Custom Development and Cloud Services as a delivery execution function
•    Actively pushes premium engagements (MaxAttention / Active Embedded)
•    Is expected to look for opportunities where SAP can add value and expand the engagement along the agreed innovation roadmap and guide the customer in their journey
•    Actively selects and manages the entire Front Office Team
•    Is responsible to drive S/4HANA adoption and the innovation roadmap to an Intelligent Enterprise and guide the customer in their journey.


•    Proven customer centricity, communication and consultative skills in managing expectations, conflicts and escalations
•    Ability to train, mentor and develop program managers and project managers
•    Knowledge of the strategic and operational issues of engagement management, program management and project management.
•    Adaptability and flexibility to manage deadline pressure, ambiguity and change.
•    Demonstrated to successfully operate and align across internal and external stakeholders on various levels
•    Strong stakeholder management and influencing skills
•    Knowledge of SAP Product Portfolio (on premise and cloud solutions, S/4HANA) / SAP standard solution and service offerings
•    Knowledge of SAP Next Generation solutions and services (e.g. S/4HANA, Fiori (Mobility, UX), Cloud)
•    Excellent knowledge of the German and English language is essential, both written and verbal

•    More than 5 years work experience in a services organization in successfully leading cross functional teams without authority / in a matrix organization
•    Management and leadership experience
•    Experience in the Automotive industry
•    Adequate experience in managing customers, partners as well as internal resources
•    Experience in key project management knowledge areas of project integration management, scope management, time management, cost management, quality management, human resource management, communication management, risk management and procurement management is a plus
•    Experience in key program management knowledge areas of Program Management Lifecycle, Benefits Management (Value Management), Program Governance, Stakeholder Management, and Integration Management is a plus





Success is what you make it. At SAP, we help you make it your own.

A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.


To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.