Software-User Experience

(Senior) User Research Specialist (f/m/d)

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!


What you`ll do
User experience design based on systematic user research is essential to successful software development. You will be joining the User Experience and Research team for the SAP Digital Supply Chain, Assets and Service Management, which is a key pillar in the SAP S/4 HANA portfolio. Focused on SAP Cloud, IoT, Machine Learning, AI and Big Data capabilities, our team is responsible for designing solutions that shape the future of businesses.

As a (Senior) User Research Specialist (f/m/d) you will lead and support user research projects together with key members of the product development teams, in close collaboration with the UX designers. You will plan, execute, and evaluate end-to-end research activities (e.g. usability tests, interviews, surveys, field visits, etc.) in on-site and remote settings. In addition, you will be enabling colleagues to run their own user research projects through coaching. Your work environment will be creative, dynamic, and fast paced, and you will benefit from SAP´s Flex Work framework, including remote working. We are looking for candidates who are driven, eager to extend their skillset, and able to pick up tasks quickly and autonomously.


What you bring
•    3+ years’ experience in User Research
•    Strong skillset in qualitative and quantitative research methods
•    Experience with participant recruiting and screening
•    Experience with User Research tools such as UserZoom (Validately), Optimal Workshop, or Qualtrics appreciated
•    Experience in Survey Design appreciated
•    University degree in Human-Computer Interaction, Psychology, Cognitive Science, Sociology, or a related field
•    Fluent English and German language skills oral and written
•    Strong team player with good writing, presentation, and time management skills
•    Comfortable working and communicating in international and cross-functional teams


Meet your team
We are a highly motivated mixed team of User Experience Designers and User Researchers of all experience levels. Tolerance, trust, open minded collaboration, and mutual support are key to our team spirit. We are located in Germany, with most of us being based in Walldorf.


We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Requisition ID: 340105  | Work Area: Software-User Experience  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Part Time or Regular Full Time   | Additional Locations: #LI-Hybrid

Ausschreibungsnummer:  340105
Ausschreibungsdatum:  14.06.2022
Funktionsbereich:  Software-User Experience
Karrierestatus:  Berufserfahren
Anstellungsverhältis:  Vollzeit, unbefristet
Voraussichtliche Reisetätigkeit:  0 - 10%

Walldorf, DE, 69190

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