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Content & Customer Co-Innovation (Sr.) Specialist (f/m/d) for Business Process Intelligence Job

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Date: Oct 12, 2020

City: Walldorf, BW, DE, 69190

Company: SAP

Requisition ID: 267393
Work Area: Software-Design and Development
Location: Walldorf, St. Leon-Rot or Berlin
Expected Travel: 0 - 50%
Career Status: Professional
Employment Type: Part-Time or Regular Full-Time


SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

Summary & Role Information
In close collaboration with other teams throughout the organization, our team performs a wide range of activities, such as: 

  • Designing and developing our (cloud-based) tool portfolio for Business Process Intelligence (BPI)
  • Designing and developing our problem-oriented content (e.g. process performance indicators & improvement recommendations) for SAP applications (SAP ERP, SAP S/4HANA, SAP SuccessFactors, SAP Ariba, etc.), 
  • Positioning, piloting and delivering innovation/improvement projects with customers across all industries with a clear outcome-based focus on value realization 

We are specifically looking for a (Senior) Product Specialist to support us in content development and customer collaboration / co-innovation to build/enhance a product that helps our customers improve their business processes.

Responsibilities include: 

  • Identify pilot customers to position and deliver co-innovation / outcome-based business process optimization projects 
  • Work together with product management, designers, data scientists, developers, and end-users to integrate customer feedback into the product (get from process insights to process results for SAP on-premise and SAP cloud products)
  • Coach junior members

Role requirements

  • Excellent Bachelor’s and/or Master’s degree in business, IT, or related field of studies 
  • SAP application knowledge (across multiple application areas in SAP ERP and/or SAP S/4HANA solutions)
  • Highly customer-oriented and experience in driving strategic customer projects
  • Good knowledge of SAP’s existing improvement/innovation service portfolio (Professional Services & Premium Engagement) 
  • Project management skills
  • Effective communication skills, focusing on the presentation of application information (closing the gap between business and IT)
  • Fluent in English and German (both verbal and written)
  • Good organizational skills and attention to detail
  • A positive, open-minded, and collaborative personality with strong self-management skills

Either of the following skills is not expected but could be a plus:

  • SAP application knowledge for SAP cloud solutions such as SAP SuccessFactors, SAP Ariba, etc.
  • Industry-specific SAP application knowledge 
  • Operational process knowledge in one or multiple LoBs (i.e. how are processes run after GoLive)
  • Knowledge of CVE reports such as Pathfinder, SAP Business Scenario Recommendations, etc.

Work experience
Multiple years of consultancy experience 

About the team
Building on SAP's intelligent enterprise strategy it is the mission of Business Process Intelligence to assist our customers in navigating through their digital transformation, help them understand and improve their business processes in a data-driven way. Our purpose is to help our customers innovate in an ever-changing world!

#businessprocessintelligence #SAPBPICareers


Success is what you make it. At SAP, we help you make it your own.

A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

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Job Segment: ERP, Business Process, SAP, Cloud, Product Manager, Technology, Management, Operations