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Consulting and Professional Services

Head of Industry Division Service Industries, Services, Germany (f/m/d)

Requisition ID: 287379
Work Area: Consulting and Professional Services
Company: SAP Deutschland SE &Co.KG
  

Location: Walldorf 
Expected Travel: 0 - 60%
Recruiter: Henning Müller

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

 

PURPOSE AND OBJECTIVES

 

The Services organization drives software adoption, ensuring customers implement and run what they buy whilst safeguarding maintenance and subscription. Using our unparalleled expertise, we guide our customers throughout the entire lifecycle to make the benefits of digital transformation a reality, end to end. We offer comprehensive services for every aspect of customers' software implementation or upgrade and operations, including continuous improvement, quality management, problem resolution, and knowledge transfer.

We strive to further improve our innovative service portfolio and our engagement programs. We put our customers first and aim at enabling them to operate SAP solutions more efficiently and to accelerate time to value when implementing new SAP innovations.

 

KEY RESPONSIBILITIES

 

The Head of Industry Division Service Industries, Germany (f/m/d) has the P&L responsibility for the Service Industries of the Services organization in Germany. She/he has the mandate to drive a profitable Services growth agenda targeting the service industries. With a deep understanding of the customer business agenda / topics and a holistic view on the SAP solutions, she/he develops and executes an industry focused Services and Support strategy, addressing customer needs across plan – build – run related services. As the Consulting Service and Support unit of a software vendor, Services complements the SAP solutions with high quality and innovative consulting services and a customized / standardized offering. The Head of the Industry Division Service Industries leads a team of industry experts, service and support partner and engagement manager.

 

Specific responsibilities include: 

 

  • P&L management for the Service Industry Division; KPIs in terms of profitability push, revenue growth, intelligent services mix and right-shoring, S/4HANA push, Premium Engagement push, Intelligent Enterprise market positioning and execution, reference building and employee satisfaction, productive utilization, etc.
  • Responsibility to position, sell and deliver a comprehensive Services and Support offering portfolio to the Service Industries.
  • Development and roll-out of a market- and customer focused portfolio strategy related to Service Industries in alignment with the overall Services portfolio of SAP Germany.
  • Introduce new service offerings and integrated services delivery models for Services Industries.
  • Team leadership, motivation and development to execute the SAP Services strategy.
  • Support of the account teams with regards to the development of existing and new customers. Creation and closing of new business development opportunities. Broaden customer-for-life basis.
  • Personal contribution at customer presentations, events, speeches and publications.
  • Development of relationships with partners to achieve an integrated and aligned approach balancing between SAP- and partner-agenda.
  • Roll-out of methodologies, processes and tools in the Services Industry Division (i.e. project management).
  • Contribute to the overall strategy of SAP Services as a Member of the Services Management team in Germany.
  • Close cooperation with the License Sales organization in Services Industry as well as the Regional and Global Industry teams.
  • Sustainable contribution to the performance and development of SAP’s business with the Services Industries.

 

YEAR ONE CRITICAL SUCCESS FACTORS

  • Achieve the KPIs outlined above.
  • Definition and execution of the Services Industry game plan incl. strategic and operational initiatives.
  • Leadership and development of a market focused organization, establishing an integrated Services Industry team and function for Services in Germany.

 

PROFESSIONAL EXPERIENCE/QUALIFICATIONS

 

The Head of the Industry Division Services Industry, Germany (f/m/d) will be a market-oriented Services manager with excellent leadership skills and progressive experience of managing a growth agenda of a professional services business in an enterprise software or consulting company with sales/pre-sales experience. More specifically, she/he will have the following experience: 

  • Solid experience of running a professional services organization, serving all industry segments or at least one industry among Services Industries (Logistics, Telecommunications, Professional Services, Media, Travel, Leisure, asf.).
  • P&L management and sales experience for a Services business with the ability to drive a 100m€+ business.
  • SAP Consulting and SAP solutions background with a track record of championing ideas around new service offerings.
  • Demonstrated a strong commitment to customer service and instilling those values within an organization.
  • Track record in engaging business value through effective customer engagement.
  • Be a solid business development leader with a background in senior level networking.
  • Outstanding organizational and people leadership skills. A leader that builds through teamwork, a motivator and integrator.
  • Practices a disciplined process for developing talent on an ongoing basis.
  • Excellent negotiation capabilities; well familiar in negotiating with customers, prospects and partners.
  • Valued counterpart in the leadership team.
  • Strong analytical, conceptual and methodological knowledge and capabilities.
  • Entrepreneurial spirit and behavior.
  • High energy and agility.
  • Excellent organization skills and conflict management capabilities.
  • Team player.

 

EDUCATION

Degree caliber; fluent in English in addition to German on a mother tongue level

 

 

 

The position can be filled as part time position.

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical, sensory and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please contact us at
Careers@sap.com. Requests for reasonable accommodation will be considered on a case-by-case basis.

Additional Locations: Virtual - Germany

 

Head of Industry Division Service Industries, Services, Germany (f/m/d)

Facility:  287379
Posted Date:  Oct 20, 2021
Work Area:  Consulting and Professional Services
Career Status:  Management
Employment Type:  Regular Full Time
Expected Travel:  0 - 60%
Location: 

Walldorf, DE, 69190


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