Information Technology

IT Technology Services Specialist (m/f/d)


What we offer
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!



The IT Client Services Team consists of the Service Desk, Field (regional IT support), Client Technology Communications, Secure Services and Client Technology Workplace. The Client Technology Workplace Team is responsible for the end users Windows, Linux and Security workspaces. They are also responsible for the governance, provisioning, and protection, and continuous innovation on those platforms.

As part of the department, the Secure Services team manages Security workspace. The IT Technology Services Specialist (m/f/d) in the Secure Services department is responsible for the 3rd level support, continuous service improvement and security compliance of used technologies. The person will work closely with Architects, Service Owners, Subject Matter Experts and external workforce to ensure rock-solid and smooth operation of security offerings. The IT Technical Consultant will also ensure we deliver the right products to our end-user, ensuring the product meets customer needs and expectations, and maintaining a high security maturity.

In this role you will be reporting to the Head of Secure Services within the SAP Client Services CTW organization.


The role as IT Technology Services Specialist (f/m/d) includes the following responsibilities.
•    3rd level support for all offered security products and services.
•    Participation in rotating on-call.
•    Design and implementation of security environments.
•    Ensure defined security measures are met.
•    Design and implementation of security measures in collaboration with corporate security.
•    Ensure communication and coordination with all involved support teams.
•    Provide operational and support documentation for technical teams as well as end-users.


Required skills:

  • Professional education or study in Information Technology or equivalent and certification related to Security
  • Solid work experience in building and operating McAfee DLP environments
  • Solid Thycotic/CyberArk skills
  • Knowledge on MS System Center Suite (SCOM, SCCM / Intune would be beneficial)
  • Knowledge on MS Azure, Citrix Cloud, Google Cloud Platform or container technology
  • SQL Database
  • Solid infrastructure knowledge (server hardware, network, DNS/DHCP, WSUS, AD, GPO, authentication e.g. certificate, SAML, 2-factor, Server Operating System)
  • Hands-on experience with incident management and root -cause-analysis
  • Excellent coordination and organizational skills. Advanced communication and presentation skills
  • Fluency in English is mandatory



  • appr. 2-8 years professional working experience in a corporate environment
  • Experience of working with global team and different time-zone/culture will be desired

We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.


Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: or, APJ:, EMEA:

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:326890 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Berufserfahren | Employment Type: Vollzeit, unbefristet  | Additional Locations: 

Ausschreibungsnummer:  326890
Ausschreibungsdatum:  12.06.2022
Funktionsbereich:  Information Technology
Karrierestatus:  Berufserfahren
Anstellungsverhältis:  Vollzeit, unbefristet
Voraussichtliche Reisetätigkeit:  0 - 10%

Walldorf, DE, 69190

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