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Customer Service and Support

Solution Advisor (Senior) Specialist (f/m/d) - Fieldglass Procurement Adoption Team EMEA/MEE

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

 

ABOUT THE TEAM

 

The Fieldglass-Procurement Adoption team is a sub-team within the Procurement Adoption Team (PAT). The PAT organization is a member of the Intelligent Adoption and Consumption Center (IA&C) which supports SAP cloud lines of business as part of the overall LACE strategy. The Fieldglass-Procurement Adoption Team has a specific focus on the SAP Fieldglass solution.

 

Fieldglass-Procurement Adoption Advisors (f/m/d) work directly with cross-functional teams to drive positive customer outcomes in support of SAP’s customer first strategy. The Adoption Advisor (f/m/d) in this role will work with a dynamic, global team of experts who not only help customers but also actively support one another and serve as recognized experts within the organization primarily focused on SAP’s Fieldglass solutions.

 

YOUR FUTURE ROLE

 

As a member of the PAT you will support SAP goals of delivering customer value by driving solution adoption which in turn delivers: renewals, references, upsells, and increased NPS in the following ways:

 

Front Engagement

  • Act as the liaison between the Front Office, Fieldglass Product Success, and the Intelligent Adoption & Consumption Center
  • Support critical customer engagements within the Market Unit

 

In-depth 1:1 customer engagement

  • Align with the Fieldglass Product Success teams to review customer business objectives, Contingent Workforce Management processes, and Ariba/ Fieldglass solution usage and then craft and deliver tailored recommendations and an executable strategy to enable the customers desired business outcomes
  • One-to-one sessions with a customer focused on delivering a solution to a pre-defined and existing use case to enable further adoption

 

Create scalable knowledge content and tools

  • Create scalable knowledge and adoption content to be leveraged by Front roles, customers, Fieldglass Product Success team, account managers, consulting, and partners to advance customer objectives
  • Examples of content include: Conversations of Value, hands-on lab scripts, how-to videos, and Value Accelerators
  • Scalable knowledge content allows us to reach and assist many customers across all geographies and enable customers to utilize the full extent of features and functionalities imbedded in the solutions to drive desired outcomes.

 

Strategic Events participation

  • Customer Success Days / Adoption Labs – deliver expert advice and impart knowledge to customers in a 1:many setting – serving many customers during a single customer-themed event
  • SAPPHIRE, SAP Forums, and related events: knowledge delivery as well as 1:1 expert sessions with customers

 

Support PAT Development

  • Contribute to the continuous improvement of PAT team by sharing knowledge, best practices, process improvements, and case studies of completed engagements with your colleagues across the globe.

 

YOUR PROFILE

 

  • Deep technical and functional expertise in the SAP Fieldglass solutions and products  
  • Fluent in English; additional languages preferred
  • Several years customer-facing experience
  • Ability to quickly establish credibility and foster trust-based relationships at all levels with customers
  • Desire to work in a collaborative team environment
  • Ability to travel up to 50% (currently at 0% due to Covid-19) 
  • Deep understanding of Contingent Workforce Management and Services Procurement is desirable
  • SQL knowledge and experience preferred but not necessary to perform the role
  • Ability to support multiple time zones, continents, and cultures

 

We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

 

Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:303891 | Work Area: Customer Service and Support | Expected Travel: 0 - 50% | Career Status: Professional | Employment Type: Regular Full Time  | Additional Locations: 

Solution Advisor (Senior) Specialist (f/m/d) - Fieldglass Procurement Adoption Team EMEA/MEE

Facility:  303891
Posted Date:  Dec 28, 2021
Work Area:  Customer Service and Support
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 50%
Location: 

Walldorf, DE, 69190


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