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T&I Cloud Operations Engineer Customer Communication (Walldorf) (f/m/d)

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Date: Feb 11, 2021

City: Walldorf, BW, DE

Company: SAP

Requisition ID: 273909
Work Area: Software-Design and Development
Company: SAP SE 

Location: Walldorf
Expected Travel: 0 - 10%
Career Status: Graduate
Employment Type: Regular Full Time
Recruiter: Jessica Bartels



SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.


As market leader in enterprise application software, SAP helps companies of all sizes and industries run better. From back office to boardroom, warehouse to storefront, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition.


Technology & Innovation (T&I) is responsible for SAP’s overall platform and technology development such as SAP Cloud Platform and SAP HANA. In addition, T&I drives the incubation and adoption of intelligent technologies and business services like Analytics, Machine Learning or IoT across SAP’s product portfolio. The T&I board area is also in charge of SAP’s global innovation agenda and builds new business model- and market driven innovations to help customers realize the most business value.
Our T&I Cloud Operations team, with locations in Bangalore, Sofia, Walldorf, Berlin and Vancouver, is 
in the heart of SAP Cloud Platform service delivery. In close collaboration with various development teams, Cloud Engineering team drives Incident & Problem Management of productive SAP Cloud Platform Services. 
For our growing T&I Cloud Operations team, we are looking for (Associate) DevOps Engineer for onboarding & customer communication in Walldorf. We are looking for an open-minded talent, who is interested in:

  • supporting development teams according to IT Infrastructure Library (ITIL) best practices
  • working with the latest Cloud technologies and architectures
  • applying DevOps principles as part of your daily work


As (Associate) DevOps Engineer for onboarding & customer communication, you will take care that newly developed functionalities can technically get used by our customers & partners in SAP’s Cloud Platform. You enable the SAP Cloud Platform services for customer communication processes. Doing so, you ensure that our customers receive important maintenance or downtime information in quality and in time.
You will actively take over the fundamental content development for our cloud landscapes in SAP’s cloud operation management system. Being aware of our customer expectations, you ensure the quality of the maintained data via adequate testing or other quality measures.
To be successful, you always know about the status of your backlog pipeline including due dates and adapt it continuously. You help the development teams to provide the required information by doing appropriate education, documentation and supervision.
You are interested in continuous improvement: You contribute to continuous quality reviews to increase the reliability of our landscapes as well as assessments of customer and partner feedback.
You are going to interact with our development and infrastructure teams as a trusted partner and service provider, applying DevOps principles as part of your daily work.
If you are motivated to learn, practice and devote your energy to bring T&I Cloud Operations on the next level, and bring in all your experience and knowledge, then join us and become a part of our success story!


Required skills

  • Bachelor or Master’s degree in Computer Science, Business Administration, Engineering or related field.
  • Familiarity with DevOps concepts, in particular for Cloud deployments
  • Strong quality focus
  • Strong customer focus, good communication and presentation skills. 
  • Fluent in English and German – written and verbal.

Preferred skills

  • Experience with content management processes
  • Good documentation skills
  • Familiarity with “configuration as code” concepts
  • Background in IT Service Management. 
  • Self-driven and autonomous working style
  • Experience with a cloud product either in development or operations.
  • Proactive, team player and open-minded.
  • Fresh ideas and innovative thinking with a “Can-do” attitude and thinking outside of the box.
  • Experience with creation & implementation challenges of standardization and/or process standards
  • Ability to balance multiple priorities and work under time pressure.



  • Experience to work / team-up with people on different levels & roles


Walldorf, Germany





Success is what you make it. At SAP, we help you make it your own.

A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

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