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Delivery Executive (Project Chief Consultant) SAP Job

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Date: May 6, 2019

City: Walldorf/St. Leon-Rot, BW, DE

Company: SAP

Requisition ID: 206367
Work Area: Customer Service and Support
Location: Walldorf/St. Leon-Rot
Expected Travel: 0 - 90%
Career Status: Management
Employment Type: Regular Full Time

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

 

ORGANISATION DESCRIPTION

 

Digital Business Services

The Digital Business Services organization helps customers to solve and reduce complexity by integrating SAP’s innovations faster and simpler. As a trusted partner, we provide high value support and services to help customer’s digital transformation of their business and simplify the end-to-end solution landscape. By driving the adoption and digital transformation to the SAP cloud powered by HANA we enable our customers and ourselves to innovate the business. We ensure their digital transformation by delivery of high quality products and solutions that exceed customer expectations leading to unrivalled customer satisfaction. With more than 20,000 experienced consultants and support professionals focused on reducing complexity, we help our customers Run Simple.

 

ROLE DESCRIPTION

 

The Delivery Executive (DE) is managing digital transformation of our customers by delivering strategic complex programs and multiple inter-related projects within a given business strategy to the desired program results: in-scope, on-budget, on-schedule, and consistent with quality standards. The Delivery Executive has the qualification and business acumen typically to manage multiple large scale, high risk, projects, programs and engagements that span organizational and national boundaries including multiple business units and multiple service partners/vendors. The Delivery Executive provides leadership in: 1) the support of complex, end-to-end bid processes; 2) the management of complex strategic programs; 3) management of multiple medium size projects; 4) performing a leading delivery and trusted advisor role at SAP’s strategic and platinum customers; 5) the recovery and troubleshooting of troubled programs; and 6) providing program management expertise on demand. It also has important role in securing digital project references, collecting intellectual capital, lessons learned and providing inputs in harmonizing project and program management standards and processes.

They ensure effective project oversight, engagement, program and project reviews to affect customer success and serve as a mentor to project managers.  They are able to manage complex contractual constructs with multiple Statement of Work. Typically SAP is a prime contractor with involvement of several subcontractors and SAP Digital Business Services, Custom Development, Cloud Delivery (including Hana Enterprise Cloud) and others. There will be cases where one of our partners is in the prime contractor role while the role of SAP is a trusted advisor on the project strategy and implementation of the product roadmap, promoting customer satisfaction throughout the sales, implementation, and post go-live phases. The Delivery Executive must maintain a global view of the customer and the project, and demonstrate an in-depth understanding of the implications of implementing various SAP solutions in different global regions.

The Delivery Executive is a strong team player at all levels of our client, our partner and SAP own organization (sales, delivery, operations etc.) and acts as a single point of contact for the customer and his own project team. The DE spends a significant portion of his or her time overseeing the work of Project Managers and Service Providers, reviewing status reports, and monitoring the dedicated resource allocation and expected margin to ensure the project remains in-scope, on budget, and on-schedule. The Deliver Executive retains a large internal network and a strong comprehension of SAP systems to effectively and efficiently address customer issues and questions. The Deliver Executive resolves high-profile project and contract management escalations, informing C-level executives as necessary. Due to the complexities of the implementations, the DE has a strong risk orientation and is able to balance attention to detail with the overall goals of the implementation. He or she closely monitors the margin and dedicated resources to ensure the appropriate allocation of skills and support.

 

EXPECTATIONS AND TASKS

 

Sales, Opportunity, and Bid Management

  • Oversee and lead the development of proposals, tenders, and or responses to requests for proposals associated with the program in order to win new deals while minimizing the risks.
  • Establish and maintain credible relationship with senior customer buyers and form joint plan of action with sales colleagues.
  • Conduct due diligence on sales opportunities, pitch proposals, and review the resourcing strategy
  • Lead scoping, estimating, resourcing, scheduling activities of the engagement through the opportunity lifecycle jointly with the MEE Solutioning Center
  • Defining appropriate delivery model for customer project as a composition of pre-defined services, on-site and/or remote delivery – including Max Attention Next Generation (and other Premium engagements) jointly with the MEE Solutioning Center
  • Assess, document, communicate and mage risks of the engagement
  • Position SAP Activate as delivery methodology
  • Work closely with the customer, our partners (ecosystem) and internal organizations such as Sales, Digital Business Services, Characteristics-Dependent Planning, Business Transformation Services, Education, Cloud Services, Solutioning Centre and Delivery Project Office
  • Set-up and deliver Premium Engagement services under the MaxAttention Next Generation Agreement.
  • Set-up and maintain value partnership (by using Business Transformation Services services) in order to support client’s business case and benefits model.
  • Ensure good fit and balanced of the risk portfolio of new opportunities combined with ongoing delivery projects

Delivery

  • Manage engagement, project or complex program end to end across all key processes (initiating, planning, executing, controlling and closing) and all key PM domains
  • Oversee the delivery of multiple projects related to successful engagement or program execution.
  • Set-up and maintain the Governance Model with Project Management Office over the entire lifecycle of the program.
  • Translate generalized customer business goals and objectives into concrete strategy and tactical delivery plans for the engagement or program.
  • Own the engagement and program plan and be responsible for delivery of its major elements including program’s business objectives, scope and solution within quality criteria, on time and budget.
  • Execution of the program plan and ownership of program success in front of SAP leadership team including customer and partner satisfaction, SAPs program finances, resources, SAP’s intellectual capital etc.
  • Evaluate complex situations accurately and identify viable solutions that create successful outcome for the customer and SAP.
  • Active risk, issue, scope, resource, financial and quality management of all key engagement elements.
  • Assurance of active executive sponsorship at client, partner and SAP side,
  • Work closely with the Program Sponsors and Program Review Boards to facilitate decisions necessary for program delivery.
  • Build proactive formal and informal communication/relationship with key stakeholders
  • Resolve political, resource, budgeting, change and legal issues affecting the program.
  • Contract management in relation to client, SAP internally, subcontractors and suppliers (including, contracting, work with procurement, internal organizations, contract change management etc.) jointly with SAM Service and Asset Management, legal, contact and negotiation and sales colleagues,
  • Proactively manage program stakeholder satisfaction to position and secure customer reference and success story
  • Oversee the project team, offering guidance and escalating concerns
  • Hold customer and team accountable, initiating performance improvement conversations as necessary
  • Communicate with the team and customers to build credibility and ensure all parties are informed of the strategy, major issues, and dependencies
  • Ensure appropriate multiple SAP LoS such as Premium engagements, Global Consulting Delivery, Business Transformation Services, Cloud Services, Continuous Delivery, and Education to maximize value for the client and cross-sell SAP Services and Products.
  • Interface with internal functions (Data Protection Officer/Project Management Office, controlling, Governance, Risk, and Compliance, Mission Control Center, Innovation Control Center, etc.) to ensure visibility and transparency of results.

Coaching & Mentoring

  • Serve as mentor / advisor / decision-maker to project managers and other practitioners for the management topics.
  • Occasionally take responsibility and supports respective line manager(s) in people development tasks by acting as a buddy, a coach or a mentor to junior colleagues, newcomers and others.

Knowledge Management

  • Maintain program documentation and updates; create and analyze lessons learned and actively share with the Program Management Practice for use in future programs.
  • Organize knowledge capturing activities at programs and ensure retention on high quality intellectual capital for knowledge managers.
  • Participate in the development of project / program management best practices, examples, templates and SAP’s Program Management Methodology

 

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

 

  • Education, Trainings and Qualifications
  • Required undergraduate university degree, preferably in commerce, engineering, information technologies or equivalent training and job experience
  • Master’s degree, preferably in commerce, engineering, information technologies or MBA is an asset
  • Project Management Professional or Program Management Professional certification and /or other industry and project management certifications is desirable
  • Formal trainings in project and program management, agile project management, SAP methodologies (Assemble to Order (A2O), Accelerated SAP (ASAP) or Activate)
  • Being able to actively use SAP tools (Solution Manager, Project Engineering Model, Promise-to-Delivery or Resource Management at Field Services) or other similar tools
  • Good understanding of the latest SAP innovation topics such as Business Transformation, Digital Economy, in-memory computing, cloud and Internet of Things, S/4Hana
     

Required skills and competencies

Functional Experience

  • 5 – 10 years of project management experience in large scale, high risk, or strategic projects/program.
  • 3 – 5 years of supervisory or coaching experience in teambuilding and leading teams.
  • Demonstrated experience leading cross functional teams within a formalized methodology.
  • Strong customer focus

Management Experience

  • Line of Business or LoS management experience of small and medium size team is desirable
  • Profit or Loss Statement of Line of Business experience is desirable
  • Experience in managing project Profit or Loss Statement in cross-Line of Business delivery of SAP engagement
  • Experience in managing international consultancy is desirable
  • Driving for Results
  • Gaining Commitment
  • Decision Making

Leadership

  • Strong leadership, people and stakeholder management skills and competencies
  • Leading in matrix organization and without formal authority
  • Building a Successful Team, Partnerships and Networks
  • Building Trust and an effective Communication
  • Leadership through Purpose and Values

International Experience

  • Solid experience in international implementation experience is a must
  • Multicultural sensitivity and work in international environment and with global clients

Languages

  • German & English: Fluent
  • Other languages: desirable

Key Performance Indicators

  • On-time delivery in relation to project milestones
  • Overall financial performance in relation to project budget
  • Customer satisfaction – feedback and customer’s willingness to be a reference
  • 360 feedback from project team
  • Financial performance as measured in margin, profitability, regional statistics
  • Utilization of project team members
  • Ability to manage multiple projects
  • Participation as a mentor
  • Management by Objectives achievement
  • Identification of sales opportunities
  • Participant in Digital Business Services leadership initiatives

 

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own.

A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

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