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Graduates Welcome! - (Junior) User Assistance Developer (f/m) for SAP Hybris Marketing Job

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Date: Apr 15, 2018

City: St. Ingbert, BW, DE

Company: SAP

Requisition ID: 175383
Work Area: Software-Design and Development
Location: St. Ingbert
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time

COMPANY DESCRIPTION

SAP’s vision is to help the world run better and improve people’s lives.

As the cloud company powered by SAP HANA®, SAP is a market leader in enterprise application software, helping companies of all sizes and industries run better. SAP empowers people and organizations to work together more efficiently and use business insight more effectively. SAP applications and services enable our customers to operate profitably, adapt continuously, and grow sustainably.

At SAP, we believe in the power of collaboration and empower our employees to perform at their best in an environment that encourages free and open expression of ideas. You’ll work alongside creative thinkers who share your interests, while turning big ideas into reality for our customers. With innovative job training, mentors to help you grow, and the flexibility to balance your work and personal life, you’ll be able to get more out of your career. It’s no wonder that some of the sharpest minds from around the world are working for a company that is consistently recognized as a global top employer.

Now it’s your turn to take the next step and help make the world Run Simple.

 

PURPOSE AND OBJECTIVES
The line-of-business SAP Customer Engagement & Commerce (CEC) drives solutions intended to help businesses move beyond traditional customer relationship management (CRM) and focus on engaging their customers anytime, anywhere, and on any device.

 

Within CEC, SAP Hybris Marketing enables marketers to develop a deeper understanding of customers and their behavior; to know what they have browsed, what they may purchase, and what they are downloading now. Our mission is to deliver a Marketing Suite that enables customers to gain real-time insights into the context of each customer, and leverage these insights to deliver highly individualized recommendations and personalized campaigns across all channels.

 

EXPECTATIONS AND TASKS
Knowing that you just finished your university degree, we want to take you on board for an exciting journey of personal and professional growth. Accompanied by an experienced group of colleagues and managers, you will embark on a professional career as part of an interdisciplinary team, allowing you to gain substantial knowledge about SAP´s product and processes, as well as about how to drive the future of the cloud. We expect you want to learn a lot of new and cool stuff, are tech-savvy, and aren’t afraid to learn about new technologies, methodologies, and ways to think out of the box. And don’t worry, we won’t leave you alone with this task. We will facilitate and support you with classroom trainings, on-the-job learning, and mentoring.
 
What we expect from you
We are looking for a self-motivated and passionate person to join our SAP Hybris Marketing user assistance team as an information developer. You will support our cloud strategy by helping to create state-of-the art user assistance and innovative end user support for our apps, such as how-to videos. In your role as an (junior) information developer, you will:
• Create multi-media user assistance content in English. This includes, for example, product documentation, infographics and videos for applications developed in SAP Hybris Marketing,
• Interact confidently in cross-functional, interdisciplinary teams with developers, product owners, translators and other information developers.
• Review, research and define technical and business terminology and user interface texts.
• Follow people-centric approach of writing to deliver customer-focused, task-oriented documentation.
 
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

Required skills
• University degree in technical writing, IT, business studies or a related subject, or a language-based university degree
• Native English speaker with good communication skills in German or native German speaker with excellent communication skills in English (both verbal and written)
• Self-organized working style
• Ability to explain complex technical information in a clear and precise manner
• Ability to work to tight deadlines, deliver on time, and ensure high quality
• Willingness to acquire extensive product knowledge and learn new skills
• Team player with excellent interpersonal and communication skills

 

Preferred skills
• Knowledge of documentation standards (e.g. DITA)
• Knowledge of documentation tools
• Experience in producing how-to and/or product feature videos or sophisticated graphics
• Product knowledge in CRM or Marketing
 
WORK EXPERIENCE
This is an entry-level position for upcoming or recent graduates with 0-2 years’ work experience. Even if you only have experience as a working student or intern, we would still love to hear from you!
If you gained a max. of 4 years of relevant job experience, don´t hesitate to apply either.

 

 

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical, sensory and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please contact us at Careers.Germany@sap.com. Requests for reasonable accommodation will be considered on a case-by-case basis.

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