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Customer Service and Support

Intern (f/m/d) iXp - SAP Product Support

 

 

Requisition ID: 286781
Work Area: Customer Service and Support
Expected Travel: 0 - 10%
Career Status: Student
Employment Type: Limited Full Time

 

COMPANY DESCRIPTION


SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

 

PURPOSE AND OBJECTIVES
This is an exciting opportunity to join our SAP Product Support team. From the SAP office located in Vienna you will provide functional and technical support to our customers worldwide, perform root cause analysis and report errors to SAP Development organization.
Supporting global customers means we are a diverse workforce that are highly motivated and passionate about delivering top class customer experiences. This position is highly client-focused and fast-paced with no one day the same.
We offer continuous training to ensure a smooth start and a career development in the SAP Support Engineer role, learning about different SAP products. You will be part of a fun and supportive team, always at hand to help with your career development.
If you want to start your career by working in a Global company and support environment whilst getting exposure to the newest technologies, then read on!

 

EXPECTATIONS AND TASKS
What a day in a life of an SAP Support Engineer looks like:

  • Engaging with customers by utilizing ticket system, real-time channels and tools
  • Liaising with development and field teams to identify application errors and missing product functionalities for future releases
  • Analyzing incidents, perform in-depth troubleshooting to identify and solve complex technical issues
  • Providing timely and ongoing regular updates and solutions to SAP customers according to our Service Level Agreements (SLA)
  • Documenting solutions to known issues and consulting questions to be posted to both internal and external knowledge bases
  • Act as a liaison between our Product Management and Engineering teams
  • Collaborating with other employees, sharing knowledge and process‐improvement suggestions

 

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
You are a currently enrolled student (f/m/d) at a university or a university of applied sciences:

  • Student/Graduate (f/m/d) in Computer Engineering or Telecommunication Engineering (other Technology or Scientific degrees will be also considered)
  • Spoken and written German and English language skills are required 
  • Customer and quality focus
  • Open and professional communication style
  • Fast learner with IT affinity
  • Excellent analytical and problem-solving skills
  • Basic understanding of programming languages  

Then YOU are the right candidate for this position. We are looking forward to your application and getting to know you.
As an attactive employer we offer you a salary that is based on the current "Kollektivvertrag für Angestellte von Unternehmen im Bereich Dienstleistungen in der automatischen Datenverarbeitung und Informationstechnik", a minimum of 1510€ gross/month/full time, in addtion to generous additional benefits. 

 

Your set of application documents should contain a cover letter, a resume in table form, school leaving certificates, certificate of enrollment, current university transcript of records, copies of any academic degrees already earned, and if available, references from former employers (including internships). Please describe as well your experience and skills in foreign languages and computer programs / programming languages.

 

#Internship #Praktikum #Austria #Österreich #Student

 

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

 

SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

Intern (f/m/d) iXp - SAP Product Support

Facility:  286781
Posted Date:  Jun 19, 2021
Work Area:  Customer Service and Support
Career Status:  Student
Employment Type:  Limited Full Time
Expected Travel:  0 - 10%
Location: 

Wien, AT, 1021


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