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Consulting and Professional Services

Support Engineer S/4HANA Plant Maintenance/Enterprise Asset Management in Center of Expertise

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

 

 

PURPOSE AND OBJECTIVES 

Customer Success drives software adoption, ensuring customers implement and run what they buy whilst safeguarding maintenance and subscription. Using our unparalleled expertise, we guide our customers throughout the entire lifecycle to make the benefits of digital transformation a reality, end to end.

 

The strength of our Centers of Expertise (CoE), as part of Customer Success, is to analyze customer solutions with 360° view on relevant components including application, database and technology, as well as engaging a strong back office support for every customer engagement, providing Expertise on Demand, instant resolution of top pain points and fast access to best practices/information plus instant quality assurance of recommendations and the improvement plan.

 

In the role of a Senior Support Engineer or Support Engineer, depending on your experience, you will work in the Center of Expertise (CoE) with focus on S/4HANA Plant Maintenance/Enterprise Asset Management and deliver services for every aspect of customers' software implementation, transformation or upgrade project, as well as on operations, including continuous improvement, quality management, problem resolution, and knowledge transfer.

Our team primarily focuses on assessing SAP S/4 HANA solutions incl. functional and technical design, performance critical processes, assessment of implemetation, monitoring during testing and GoLive, planning the digital transformation.

 

EXPECTATION AND TASKS

Your role involves delivery of technical and application services within customer engagements. You need very good SAP Plant Maintenance/Enterprise Asset Management process knowledge and implementation skills, and you are a decent problem solver with the ability to communicate effectively in an international environment. According to your experience, strengths and customer needs, you will conduct some of the following tasks:

  • Be actively involved in the preparation, conception, realization, and Go Live of customer implementation projects
  • Demonstrate the ability to plan, run, and manage blueprint workshops/meetings with internal and external clients
  • Assisting in defining the scope of a project/opportunities, estimating efforts and project timelines
  • Analyze business processes including root cause analysis and technical performance optimization
  • Implement and Optimize PM/EAM processes and solutions in an S/4HANA environment

 

MANDATORY SKILLS

  • At least 5 years of SAP Plant Maintenance/Enterprise Asset Management implementation experience or support experience for the Senior Support Engineer Position, 3 years for the Support Engineer Position
  • Business Process Design and Implementation
  • A minimum of 3 full cycle SAP Plant Maintenance/Enterprise Asset Management implementations for the Senior Support Engineer Position, a minimum of 1 for the Support Engineer Position
  • Strong solution know how in one of the following areas: S/4 Plant Maintenance/Enterprise Asset Management
  • University degree in computer science, business information technology, mathematics, physics, engineering or equivalent
  • Ability to drill down into technical issues and solve complex and detailed problems
  • Ability to deliver clear, concise presentations and present complex information in a clear and precise manner
  • Willingness and ability to travel to customers[KH2] 
  • Excellent verbal and written communication skills in English
  • Ability to translate customer requirements into solution design and implementation

 

PREFERABLE SKILLS

  • Programming Skills (preferable SAP ABAP and SQL Script)
  • Technical Skills in Database Technology (preferable SAP HANA DB)
  • S/4HANA Plant Maintenance/Enterprise Asset Management Implementation Experience
  • S/4HANA Logistics Implementation Experience
  • Experience with transitions from ECC to S/4HANA

 

 

 

 

We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

 

Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

 

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.

 

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:309157 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 70% | Career Status: Professional | Employment Type: Regular Full Time  | Additional Locations: 

Support Engineer S/4HANA Plant Maintenance/Enterprise Asset Management in Center of Expertise

Facility:  309157
Posted Date:  Oct 22, 2021
Work Area:  Consulting and Professional Services
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 70%
Location: 

Woodmead, ZA, 2148


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