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Head of Premium Engagement The Netherlands Job

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Date: Aug 10, 2019

City: s-Hertogenbosch, NB, NL

Company: SAP

Requisition ID:216353
Work Area: Customer Service and Support
Expected Travel: 0 - 10%
Career Status: Management
Employment Type: Regular Full Time
Career Level: T4PM

Hiring Manager: Stefan Breulmann 

Recruiter Name: Arjan Zeeman




SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.





Following SAP Digital Business Services’ strategy, we have to become the strategic advisors of our customers, be the market maker for SAP’s innovations, deliver on our promises as well as be excellent in our financial performance. Premium Engagement (PE) offerings at our top customers will be of utmost importance for the success of Digital Business Services within the market. They combine all advantages of our capabilities.


In PE EMEA North, we organize ourselves as dedicated organization, in strong alignment with the professional services organization under the Digital Business Services roof. Herein, the market unit Netherlands is an important contributor with some of our biggest customers regionally.


Purpose of the Head of Premium Engagement Netherlands is to lead the Premium Engagement business entirely within this market unit. This comprises the future development of the organization, the responsibility for the assigned employees as well as the profit and loss accountability. Further responsibilities compromise customer satisfaction, employee engagement as well as the drive for innovation into our customers. Successful positioning and delivering the new service portfolio with the New MaxAttention will be of strategic importance.


For this role, we are looking for a leader taking over the overall responsibility for PE in Netherlands. The new Head of Premium Engagement Netherlands will report directly to the Head of PE EMEA North and is part of the Premium Engagement EMEA North Leadership Team.




  • Proven record as (senior) business manager, proven record of excellent performance
  • Strong Business Acumen
  • High Customer orientation including C-level security
  • Strong analytical skills and fluent in Dutch and English
  • Very good experience in transforming organizations
  • Strong team worker
  • Pragmatic and results focused
  • Solid business knowledge of industries, lines of business and platforms
  • Good knowledge about service organizations, IT systems and processes
  • Good knowledge about SAP service offerings, in particular Premium offerings
  • Leadership Experience in managing intercultural groups, people and/or organizations
  • Leadership Experience in leading virtual teams cross-boarder
  • Ideally holds master degree in related field (business administration, science, information technology)




The Head of Premium Engagement Netherlands


  • Runs the PE Netherlands organization as accountable leader
  • Holds the P&L accountability for the PE Business in Netherlands
  • Collaborates strongly with the colleagues on the Professional Service (PS) and PE Sales side
  • Manages stakeholder effectively, both internally and externally
  • Interacts strongly with customers and acts as management sponsor in dedicated accounts
  • Implements the PE EMEA (North) strategy in the Netherlands (Own PE, Deliver on Promise, Extend PE, Value for Value, Grow PE)
  • Develops PE Netherlands and transformation into a high-performance organization
  • Pushes the New MaxAttention into the Market Unit
  • Has the following Main Key Performance Indicators:
    • Tp and Bottom Line of the respective PE EMEA North P&L
    • Customer Satisfaction
    • Emplyee Engagement
    • Create transparency and predictability arund the PE business
    • Peple Management incl. managing managers
    • Driving forward innovation


Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or, APJ:, EMEA:

Successful candidates might be required to undergo a background verification with an external vendor.

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