User Assistance Developer

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

What You'll Do
A User Assistance Developer:

• Creates user assistance (UA) deliverables that enable users to deploy, administer, and use SAP software, and/or coordinates the creation of these UA deliverables. UA deliverables include, but are not limited to, terminology, UI texts, guides, multimedia, scripts, context-sensitive help, tutorials, and social-media content.
• Collaborates and communicates, as applicable, with internal stakeholders, such as subject-matter experts, user experience (UX), development, validation, and product support.
• Identifies information needs of, among others, users for UA deliverables and other content by researching social media (for example, discussion forums on SAP SCN), and is aware of and responsive to what users are discussing.
• Ensures UI texts are clear and translatable and support the tasks of the user. Acts as an advocate for an excellent user experience.
• Uses appropriate style and tone for the product and the audience according to the target group and market.
• Proofreads and edits content for relevance and linguistic correctness, as well as for terminology that is simple, consistent, and that conforms to industry standards. Submits content for language editing to a UA colleague with first-language proficiency, if required, to ensure high-quality deliverables in the source language.
• Prepares content for delivery, including the provision of metadata, following the standard production process.

What You Bring

Several years' professional experience in information development(5+ years of relevant experience preferred)
Ideally first-language proficiency in English, or excellent written and spoken skills in English, preferably with excellent written and spoken skills in one or more local languages.
Education
University degree (for example, in technical communication or a related subject, such as languages, translation, or media and communication studies).
Professional Training & Certification
SAP applicant tests (as part of standard recruitment process).
Learning Map for User Assistance Developers and Translators at SAP.

Meet Your Team
Private Cloud Products Application Innovation Services (PCP AIS) is a global organization within SAP with the vision to be the catalyst for the customer’s transformation to the Intelligent Enterprise. Our strategy is to drive transformation using our deep product and business expertise. Our mission is to delight our SAP customers with excellent maintenance, innovation and transformation services. AIS is the custodian of the codebase of multiple SAP products and responsible for safeguarding 50%+ of the revenue for SAP year-on-year.

#UAT2

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 391865  | Work Area: Software-Design and Development  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.