SAP Partner Services Hub Support Service Specialist (Japanese/Korean speaking)

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

PURPOSE AND OBJECTIVES
Do you demand the best from your professional career? Are you inspired by excellence? At SAP, you will have the power to make a real impact. As the global market leader for business software, SAP helps companies and organizations in more than 25 industries to run better. Partner Services Hub is a global organisation with a focus on nurturing our thriving ecosystem of over 23,000 SAP partners globally (Channel, Service, and Innovation). We offer a range of enablement and support services to SAP’s Partner Ecosystem. 
EXPECTATIONS AND TASKS
You will play a key role in the PSH team, providing support to SAP Partners Globally. 
The role involves:

• Developing a clear understanding of what an SAP Partner is and an awareness of the tools and resources available to SAP PartnerEdge Partners.
• Resolving Partnership queries efficiently with a laser focus on quality of response.
• Aligning with key roles in SAP such as recruiters, Partner Managers or Partner Business Managers to support SAP Partners. 
• Build a strong relationship with the key stakeholders that operate in your Market Unit.
• Maintenance of internal systems of partner record.
• Collating and presenting information to SAP stakeholders on current processes in place, and proposals to improve processes, with the aim of improving the Partners’ overall experience with SAP.
• Flexibility around working hours may be required.  

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

• University Degree/Student in Business/IT preferable
• Problem-solving and analytical skills, and proven experience in effective handling of high volume of tasks in short timeframes. 
• Creative thinking, willingness, and ability to quickly learn new concepts and technologies.
• A pro-active and result-oriented team-player with strong communication skills, passionate about his/her work
• Ability/openness to work well in a multicultural and multinational environment.
• Able to work independently and take ownership of assigned tasks.
• Experienced IT User – Outlook, Excel, Word, PowerPoint 
• Fluent in English and Japanese/Korean language a must.
• Proven experience in improving efficiency on processes.
• Proven track record of positive communication with project stakeholders

DESIRABLE SKILLS

• Working experience of 4+ Years
• Experience gained in the IT/Software sector is an advantage.
• Fluency in Japanese/Korean a must.

Type of position: Permanent                     
Work location: SAP Labs India, Gurgaon 
Shift Timing: Early Morning (06:30-15:30 hrs.) /Morning (08:30-17:30 hrs.) / Afternoon (12:00-21:00 hrs.)

Travel: Limited, to corporate events
 

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 392840  | Work Area: Sales  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.