Artificial Intelligence Manager

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We are looking for a passionate leader for our Artificial Intelligence and Data Lake team in Shanghai who will drive the delivery of innovative data-driven and machine learning solutions for service and support and help us scale and productize our value-adding AI services on our service and support data lake.

What you will do

As the leader of Artificial Intelligence in China you will drive the development and productive deployment of Machine Learning Services deliver business value with the help of data-driven services. You will lead a team of motivated Data Engineers and Data Scientists. Your role will provide the opportunity to build state of the art Artificial Intelligence solutions accelerating all of SAP’s customers’ support needs and improve support efficiencies across all of SAP’s products. In addition, it will be central to scaling the delivery of potentially AI services. Within this role you have the unique opportunity to work with real-world, productive data sets. In addition, you get to work with the latest technologies such as Transformers, Large Language Models (GPT) and Cloud Technologies all with the purpose to create impact for all of SAP’s customers and the SAP support ecosystem.

Your goal is to ensure that the solutions delivered are not only consistent and compliant but also add measurable value to our customer support business.

What you bring

Ideal candidates have the following experience/skills

• Experience in delivering and productizing enterprise-grade data-driven solutions
• Experience in stakeholder management
• Development management experience ideally of AI/ML solutions
• Software support experience is a plus

We are looking for a candidate who possesses a passion for innovation and data-driven solutions paired with strong people management skills and a natural ability to lead and motivate their team. The ideal candidate will be a great communicator, able to build strong relationships with stakeholders, and have a proactive approach to problem-solving. Additionally, they should be able to work collaboratively with others across departments.

Meet your team

The team’s mission is to improve, automate, and transform the customer support business of SAP using Machine Learning and Data-driven Innovation. We are a Data Science and Technology focused team and we have established a data lake platform used by more than 150 Data Scientist in Service and Support.

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Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 393527  | Work Area: Software-Design and Development  | Expected Travel: 0 - 10%  | Career Status: Management  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.

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