SAP Enterprise Cloud Services: Associate in Engagement Safeguarding MEE (f/m/d)

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

What you'll do

In the region MEE of Enterprise Cloud Services, we are building up a team which will completely focus on managing critical and escalated private cloud customers throughout the process of get-to-green plans and very actively drive customer, partner and SAP-internal stakeholder (incl. C-level) communication.

As an Associate in the Engagement Safeguarding team, you will support your colleagues and the customer-facing ECS roles in preparation and running of workshops to collect as-is situation and escalation reasons of a customer, setting up and driving a long-term action plan and in preparing regular communication to customer and internal stakeholders. You will gain a good understanding of SAP’s private cloud portfolio, the ITIL processes and roles in the engagement and delivery of cloud services, underlying technology and architecture principles. As part of the job, you will have direct customer interaction – first in the background supporting your colleagues, then slowly taking over more responsibility as you gain experience. 

Besides the work with customers, you will also support improvement initiatives with the other ECS units and communicate very closely with the customer-facing teams to apply learnings from the critical customer cases.

What you bring

• Curiosity – you are willing to dive into new topics, explore both processes and technical topics and learn quickly as the project requires
• Confidence to interact and communicate with customers and SAP colleagues of all levels
• Collaborative and persistent way of working to get problems solved in situations that involve multiple teams and interests 
• You are open-minded and can stay calm, also in stressful situations
• German language skills – ca. 98% of our customers are German-speaking, that’s why we expect you to be proficient in discussing technical and contractual topics with customers in German and English.

Meet your team

Join our customer management team in Enterprise Cloud Services (ECS), the largest private cloud service provider in the world, serving customers in the region Middle and Eastern Europe (MEE). Our passion is to give our customers the best service quality and achieve highest customer satisfaction ratings. We serve customers from all industries and make sure that their system landscapes and cloud transformation projects run stable and successfully so that our customers can focus on their business.

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Requisition ID: 392039  | Work Area: Information Technology  | Expected Travel: 0 - 10%  | Career Status: Graduate  | Employment Type: Regular Part Time  #LI-Hybrid