SAP iXp Intern - Technical Support, Support Associate for SAP MDG - SUMMER 2024

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. 

About the SAP Internship Experience Program

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. 

Three reasons to intern at SAP

1. Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.
2. Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.  
3. Gain visibility: with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips. 

What you’ll do

Position Title: SAP iXp Intern - Technical Support, Support Associate for SAP MDG

Location: Toronto

Expected Start Date: July 2024

Internship Duration: 8 months

Experience what a day in a life of an SAP iXp intern looks like:

• You get know business processes and transactions in the area of SAP Master Data Governance applications in On-Premise & Cloud environments
• Engaging with customers by utilizing real-time channels like SAP Expert Chat and tools to support them in this area
• Analyzing cases, perform in-depth troubleshooting to identify and solve complex technical and business issues
• Collaboration with fellow support colleagues and other internal organizations to provide superior customer service
   

What you bring

We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

Required

• Excellent English communication skills (written and oral)
• Excellent diagnostic and technical analysis skills
• Ability to work in teams of multicultural nature
• Growth Mindset
• Fast learner with IT affinity
• Ability to assess, plan and troubleshoot while collecting information about the customer issue

At least one of the following subject matter knowledge is desired

• Databases (SAP HANA, Oracle, DB2, SQL Server, SQL Anywhere, ASE, MySQL, etc.)
• Operating systems (Windows Server, Linux, AIX, etc.)
• Object-oriented programming (Java, C++, ABAP, etc.) and programming logic
• SAP Products & Solutions (SAP NetWeaver, SAP Business Suite, etc.)

Meet your team

We are a Global Team located across regions in Toronto (Canada), Dublin (Ireland), Budapest (Hungary) & Dalian(China) and work as ONE team. We are highly skilled, collaborative, professional and fun to work with.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the hourly base salary rate range applicable for the posted role. The targeted range for this position is 18.00 - 35.00 CAD. The actual amount to be offered to the successful candidates will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. SAP offers limited benefits for employees hired into hourly or like roles subject to appliable plan/policy terms. A summary of benefits and eligibility requirements can be found by clicking this link:  www.SAPNorthAmericaBenefits.com

Requisition ID: 393721  | Work Area: Information Technology  | Expected Travel: 0 - 10%  | Career Status: Student  | Employment Type: Intern   | Additional Locations:  #LI-Hybrid