Chief Delivery Partner (f/m/d)

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

Note: The position can be filled at the SAP office locations in United Kingdom or Netherlands.

What you’ll build

We are seeking a seasoned Chief Delivery Partner (f/m/d) to act as the trusted customer-success partner for strategic accounts, and to lead end-to-end delivery across all lines of service. This senior, client-facing role is accountable for adoption, consumption, commercial targets, delivery quality, governance, executive stakeholder management and long-term customer success. You will manage multiple complex, high-impact programs, represent the company externally, and drive solution adoption and growth across the account.

Key responsibilities:

• Own customer success and commercial results for assigned accounts: Meet services revenue and contribution targets, monitor achievement and manage profitability.
• Lead end-to-end delivery across project, support and optimization phases; ensure projects are delivered on time, on budget, and to agreed quality standards. Ensure that service plans are delivered to high quality with clear business outcomes.
• Act as the senior escalation point; resolve high-profile risks, issues and contractual questions.
• Build and maintain trusted advisor relationships with executive stakeholders (LOB and IT) and strategic partners; represent the company externally.
• Define and manage the strategic development and direction of the customer relationship, anticipating and integrating client business goals and financial objectives.
• Drive cloud and other strategic solution adoption; identify and develop cross-sell and upsell opportunities.
• Act as an AI and Innovation delivery lead, representing SAP in co ordinating and leading all AI workstreams, aligning business AI with customer’s innovation roadmap and integrating AI into Outcome Success Plans and balanced scorecard governance reviews.
• Establish and govern delivery frameworks, reporting, KPIs and transparency into customer status for Services and market-unit management.
• Collaborate closely with the Managing Partner, Sales, Service Partners, Project Managers, Technical Quality Managers and other embedded stakeholders on proposals, bids and account planning.
• Ensure adherence to contractual obligations, governance processes and partner/vendor relationships.
• Mentor and lead engagement teams; provide thought leadership and promote best practices across delivery.

What success looks like:

• Multiple high-impact programs delivered with measurable customer satisfaction and financial performance.
• Strong, long-term executive relationships and high renewal/expansion rates.
• Clear governance and transparency across the account with effective risk mitigation.
• Demonstrable adoption of strategic solutions (e.g., cloud) and increased footprint within the customer.

What you bring

Required experience & qualifications:

• Deep, demonstrable experience in project/program delivery and account leadership across complex, multi-stakeholder environments.
• Knowledge of Oil and Gas Industry would be a plus.
• Proven track record managing multiple complex projects or programs that are high in volume/impact and/or risk.
• Strong commercial acumen, with responsibility for revenue targets, budgeting and profitability.
• Experience driving cross- and upsell opportunities and working closely with Sales and Services organizations.
• Excellent executive stakeholder management, negotiation and communication skills.
• Recognized project/quality certifications expected (PMI, PRINCE2, Six Sigma — Master Black Belt preferred where applicable) or equivalent experience.
• Strong architectural and technical understanding relevant to the account’s solutions; able to recommend strategic technical direction to top executives.
• Demonstrated ability to lead multidisciplinary teams and to operate as the operational link between strategy and business results.

Desired skills and behaviors:

• Strategic thinker with customer-centric mindset and ability to translate business goals into delivery roadmaps.
• Excellent governance discipline and risk management capabilities.
• Proven ability to represent the company externally and to build trusted advisor status.
• Collaborative leader who mentors others and fosters cross-functional cooperation.
• Comfortable driving innovation and solution adoption (including cloud strategies).

Where you belong

Our goal is to support our customers to be successful with the right value proposition, to adopt our SAP solutions, whilst achieving their business outcomes. We cover services from support to education to change management and professional services. 

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity,  gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 438751  | Work Area: Consulting and Professional Services  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: Virtual - United Kingdom #LI-Hybrid