Customer Service and Support

CoE Service Delivery Engineer - Technology T2/T3

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

 

 

PURPOSE AND OBJECTIVES

 

SAP is the global market leader for business software and thus contributes a considerable part

of the world's economic power grid. At SAP you get your chance to put your ideas into action

with maximum impact. As market leader in enterprise application software, SAP helps

companies of all sizes and industries run better. SAP has sales and development locations in

more than 50 countries worldwide. SAP applications and services enable more than 248,500

customers worldwide to operate profitably, adapt continuously and grow sustainably. We believe

that the power of our people, products and partners unleashes growth and creates significant

new value for our customers, SAP, and ultimately, entire industries and the economy at large.

Our vision is to help the world run better. You can get a head start at SAP by joining the Center

of Expertise. You can lay the foundation for a career in a highly professional environment that

supports original thinking, rewards initiative and recognizes outstanding performance. Perks

include complimentary coffee, tea, lunch, and use of the sports and social events and clubs.

Best of all, you become part of a rich, stimulating environment in which you have daily access to

technical experts, subject-matter experts, and business professionals. You will find the learning

environment highly stimulating, where employees acquire knowledge and skills through

instructor-led classes and e-learning courses.

 

 

 

EXPECTATIONS AND TASKS

Within the Center of Expertise (CoE) our job is to help our customers run better. As technical expert in COE you will make our customers business run better as they adopt the HANA platform:

You will be expected to execute the following tasks:

  • Planning and Supporting SAP release Upgrades and OS/DB migrations, Unicode conversions and S/4HANA System Conversions in customer’s SAP environments
  • Provide Downtime Optimization options for customer moving to S4NANA
  • Troubleshooting Upgrade migration issues during weekend cycles such as cutover and/or dress rehearsal etc.
  • Analysing critical issues that may occur on BASIS and HANA that cause production-down or go-live endangered situations.
  • Supporting Proof of Concepts (POC) for HANA projects
  • Deliver Upgrade / Unicode conversion / HANA Migration Planning workshops to advise customers both technically and strategically.
  • Providing face to face support for customers projects via services and projects (Front Office)
  • Providing remote support to customers and Front Office colleagues during services and escalations (Backoffice)
  • Support delivery of DBS MaxAttention services as BASIS team member (onsite or remote).  This will require rotations to other regions such as UK, Canada, US, EMEA and Latin America.
  • Supporting weekend requests from customer to support their Upgrade and Migration projects.
  • Providing BASIS support for HANA and S/4HANA projects.
  • Should have desire to learn and to share knowledge amongst team.
  • Ability to handle high pressure situations; manage one’s own time; manage customer expectations.

 

WORK EXPERIENCE

  • Hands on experience of OS/DB Migration, HANA Migrations and S/4HANA System Conversions, and SAP Upgrades
  • Hands-on experience doing transports, system copies and all BASIS related tasks.
  • Experience of upgrade and migration planning is an advantage
  • Expert on HANA migration methodology using SUM tool with DMO and also SWPM
  • Experience working on SAP installations using Unix/Linux operating systems commands
  • Working knowledge of Back-up and Recovery procedures
  • Working knowledge of High Availability / Disaster Recovery procedures
  • Experience with Hyperscalers and advantage(Azure, AWS, GCP etc)
  • Landscape design experience and data centre architecture awareness is an advantage
  • Demonstrated knowledge in the areas of HANA and S/4HANA projects is an advantage

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

  • Graduated with an Honours Degree in IT/ Computer Science/Physics or related discipline
  • SAP certified:  OS/DB migration, WEB Application Server
  • Excellent customer focus, teamwork and communication skills (oral/written)
  • Fluent in written and spoken English

Must have high standard of presentation skills

 

 

We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

 

Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

 

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.

 

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID:318599 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time  | Additional Locations: 

Requisition ID:  318599
Posted Date:  May 8, 2022
Work Area:  Customer Service and Support
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%
Location: 

24 Dublin, IE, D24VF5D

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