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Customer Service and Support

SAP CoE Information Lifecycle Management (SAP ILM) Support Engineer

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!



The successful candidate will join the Center of Expertise (CoE) – in the SAP Service and Support Centre Ireland. The goal and mission of the Center of Expertise (CoE) is to ensure optimal performance, availability and smooth operation of SAP software as well as to optimize technical and business processes by delivering engineering services to our installed customer base. CoE is the trusted advisor for value realization, protection of investment and acceleration of innovation. In the CoE, we follow a global team model designed to ensure efficient, cross-regional consistency in employee development, quality of delivery, customer expectation and overall satisfaction. Our immense range of expertise results in world-class recommendations & is an immeasurable value for SAP Maintenance and/or SAP MaxAttention and Safeguarding.
As a CoE Engineer, you will take ownership of high value customers and bring technical and application expert knowledge into their Data Volume Management project. The candidate will be required to jointly define the scope of and support the Implementation of Data Archiving and Retention Management. The candidate should have good knowledge of SAP ILM - Retention Management and Decommissioning/Retention Warehouse. Experience of document management systems would be an advantage.   

The successful candidate must be able to:
• Scope SAP landscape from perspective of Data Volume Management
• Review and optimize existing archive strategy
• Configure, customize and execute SAP ILM Archiving and Retention Management
• Implement SAP ILM Retention Warehouse for system decommissioning including reporting for e-discovery/Legal Case Management
• Discuss data requirements with Key Stakeholders /Business Data Owners
• Configure and execute DaRT (Data Retention Tool) extracts
• Execute and drive end to end Data management Project (testing, benchmarking, configure AIS, read programs, Custom Archiving, Custom Data Access, data destruction) 

Through our SAP Support internal training program and "on-the-job training”, you’ll get the ideal preparation and knowledge you need for a successful start and integrate into our team.

We are looking for candidates seeking constant challenges in a dynamic environment, creative and not afraid of stretch assignments. 

• 3+ years of IT Experience.
• Experience of SAP ILM capabilities (Retention Management, Data Archiving, System Decommissioning) is essential.
• SAP product knowledge, especially in the area of ERP solutions.  
• Any ITIL or support experience and experience in managing customers.

• Bachelor's degree in Computer Science, Information Systems, Physics, Maths, Engineering.
• Minimum of 2-5 years work experience in one SAP ERP Solution or module 
• Technical Inquisitive nature with strong analytical and problem solving skills.
• Hands on working experience of ABAP
• Technical competency and understanding of running IT and business operations.
• Ability to lead by example with technical competency to provide coaching and mentoring.
• Communication skills and strong business acumen.
• Ability to communicate effectively with business users as well as technical team.
• Customer centric.
• Comfortable working on own initiative.
• Fluent in written and spoken English.

Job Segments: Business Suite, Engineer, SAP, Computer Science, Technology, Engineering, Analytical



We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.


Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.


SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.


EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:307172 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time  | Additional Locations: 

SAP CoE Information Lifecycle Management (SAP ILM) Support Engineer

Facility:  307172
Posted Date:  Nov 10, 2021
Work Area:  Customer Service and Support
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%

24 Dublin, IE, D24VF5D

Job Segment: SAP, ERP, Manager, Engineer, Computer Science, Technology, Management, Engineering