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Operations Manager, SAP Ariba Customer Value Organization Job

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Date: May 15, 2019

City: Alpharetta, GA, US

Company: SAP

Requisition ID: 215582
Work Area: Administration
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time



SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

Title: Operations Manager, SAP Ariba Customer Value Organization

Reports To: Director, Global Head of Renewals, SAP Ariba CVO

Preferred Location: Atlanta, GA / Pittsburgh, PA/Newtown Square, PA

Role Summary: Responsible for the effective and efficient operations of the SAP Ariba North America Customer Value Organization with emphasis on customer engagement including renewal and network strategy, execution, reporting, and performance improvement



Leadership and Planning

  • Demonstrates a bias for action and delivers results
  • Leads transformational projects from strategic identification through results with input and support from business leaders, operations, and finance
  • Provides direct support to the North America RVP and CEE Engagement community
  • Develops plans and programs to guide business standardization and execution
  • Systematically manages risk in renewals business through risk identification process and business review cycle



  • Enables our business to scale through initiatives such as simplification and standardization of processes, policies, and operating infrastructure
  • Maintains and improves business forecasting and reporting process
  • Manages performance and accountability of Customer Engagement team through analytical reviews
  • Maintains deep familiarity with operating practices required of field team to serve as expert guide and champion for simplification and effectiveness in the business


Teamwork and Collaboration

  • Collaborates closely with SAP Ariba Customer Engagement teams
  • Leverages skills of broader team to maximize combined impact on business results
  • Aligns with key stakeholders across the business


Preferred Qualifications

  • Bachelors degree from accredited college or university and 5+ years of experience in finance, operations, procurement, sales or account management
  • Working knowledge of the SAP Ariba Customer Value Organization
  • Financial or operational experience including forecasting, budgeting, and reporting
  • Ability to be proactive, self-motivated and self-directed
  • Strong interpersonal and communication skills – ability to collaborate across functions, geographies and leadership levels
  • Strong knowledge of Microsoft Office applications including Word, Power Point, and Excel
  • Working knowledge of Smart Sheets and key SAP Sales tools including ICP/CRM, ISP/BW, and EAS


Travel Expectation:  Minimal (10%)


Success is what you make it. At SAP, we help you make it your own.
A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. ( or, APJ:, EMEA: Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.

EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Successful candidates might be required to undergo a background verification with an external vendor.
Additional Locations: Virtual - USA

Nearest Major Market: Alpharetta
Nearest Secondary Market: Atlanta

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