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Senior Solutions Engineer - SAP CX Customer Data Management Solutions - CIAM and CDP

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!



About SAP Customer Experience

SAP Customer Experience (CX) objective is to support B2C and B2B businesses in building and sustaining relationships with their customers to grow their business and create customer loyalty.  From a customer perspective, SAP CX creates data-driven experiences to help drive a personalized engagement with the business in real-time, omni-channel fashion. Some key stats from year end 2020: (1) $576B Gross Merchandised Volume (GMV) was managed through the current version of SAP Commerce Cloud; (2) 2.85B unique identities were globally protected; (3) 9.5B customer consents were managed globally; (4) 834M promotional emails were distributed; and 1B unique sales and service cloud interactions occurred across channels in a single quarter.


Our SAP Customer Experience Solutions include Commerce, Marketing, Customer Data and Sales and Service offerings.   SAP Customer Data Management creates the living, breathing unified view of the customer for use across the SAP CX portfolio and beyond to the business’s ecosystem.  The products include Customer Identity, Customer Consent, and Customer Data Platform.


SAP CX brings together the portfolios and teams from acquisitions like Hybris, Gigya and Emarsys plus industry experts to form our integrated technology suite. We have a bold mission in supporting our customers to enable their customers to own their experience.  Across SAP CX, being bold and winning is paramount to our culture and our people thrive in high performing teams. We seek talent that want to innovate, be disruptive, and support co-created goals and ambitions. As a fast-paced growth business, there are no limits to how our teams will shape the future of SAP, Customer Experience and our industry.


Senior Solutions Engineer – SAP CX Presales

SAP CX is currently seeking a Senior Solutions Engineer to work as a subject matter expert on Customer Data Management Solutions (CIAM and CDP) within the Presales organization.  The role of the Senior Solutions Engineer (or Senior SE) has three components (1) craft customer experiences and to build trust in SAP customer engagements (2) bring curiosity, perseverance, and passion to your development (3) and to deliver value to meet team goals.  We are looking for super star candidates based in the United States who has the ability to support customers regionally and potentially across the United States and travel under SAP safety guidelines.



This position requires a senior presales solution engineer who will be responsible for providing product, technical, and solutions sales expertise to assist in closing revenue opportunities. Experience in the enterprise customer data industry is required. An analytic assessment capability is required to create a compelling consumer journey for prospects assessing their current situation (pains/objectives) and defining a value solution approach in applying CX solutions and services. This person would act in the role of a trusted advisor to the customer/prospect.


Senior SEs participate in sales cycles as a member of the value account team in support of the sales account strategy, interacting with prospective customers through all phases of the sales cycle.   This may include executive meetings, discovery sessions, solution demonstrations, workshops, presentations to the C-suite, follow-up discussions, transition to professional services and post-sale Customer interactions.  As part of deal support, a Senior SE collaborates with other members of the sales team to plan and execute business development strategies.


Responsibilities & Impact

  • Be a subject matter expert on CX Customer Data Management including Identity and Consent and Customer Data Platforms, demonstrating credibility with prospective customers.
  • Shape conversations with customers by guiding deep cross-functional Discovery based on industry best practices, customer research, customer use cases, and SAP customer experiences across the CX solutions.
  • Work with CX Presales and extended teams to develop and present strategies and solutions to meet customer requirements around business and technical use cases and architectural data flows.
  • Document business requirements and use cases; identify priority and gain customer approval for recommended solutions looking across business, regulatory and IT requirements.
  • Compose and deliver superior sales presentations through PowerPoint, demonstrations, videos and other collaborative mediums. Presentations must articulate the value messaging, differentiate SAP, and leave a strong and positive impression to wide ranging customer audiences.
  • Drive solution expertise and competitive messaging in RFIs/RFPs as needed.
  • Be a trusted advisor in building relationships with the customer and understand their unique needs, supporting the customer engagement and provide input on strategy, from initial engagement to post sales.
  • Support the greater internal team as well as alliance partners.
  • Support sales and marketing events both on-site (when appropriate) and remotely
  • Support Analyst discussions and presentations in area of expertise
  • Lead internal thought leadership projects designed to improve the team from a process or product perspective.
  • Develop and promote new and innovative solutions for customers and prospects.
  • Maintain up to date knowledge of the customer identity industry and be seen as a trusted subject matter expert within and outside the organization.
  • Identify trends within the industry and customers for proactive dissemination to Product Management and Go-to Market Teams.



  • 3-5+ years of presales experience is preferred, or 5+ years of deep solution knowledge from working with the applicable solution as an end user, business analyst, professional services, product management, or partner.
  • 3+ years hands-on identity management solutions (authentication, authorization) or customer data management.
  • Experience with digital integrations across multiple technology vendors
  • Experience with customer experience ecosystems, knowledge of architecture, integration and technical concepts required.



  • Polished business professional with strong communication skills, able to effectively communicate with people from different functional areas and different levels of responsibility.
  • Bachelor equivalent: minimum requirement
  • Master equivalent/ MBA / Ph.D: optional
  • Business level local language: expert
  • English: proficient


Additional Locations: Virtual – USA





We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.


Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.


SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.


EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:312397 | Work Area: Presales | Expected Travel: 0 - 30% | Career Status: Professional | Employment Type: Regular Full Time  | Additional Locations: Virtual - USA

Senior Solutions Engineer - SAP CX Customer Data Management Solutions - CIAM and CDP

Facility:  312397
Posted Date:  Nov 17, 2021
Work Area:  Presales
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 30%

Atlanta, GA, US, 30326

Nearest Major Market: Atlanta

Job Segment: Database, Manager, ERP, SAP, Data Management, Technology, Management, Data