Customer Service and Support

Analyst - UNSPSC - Ariba India

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

What You’ll Do:


  • Accurate interpretation of the products and services in the spend data.
  • Invoice Data Classification - classify customer invoice records using UNSPSC (The United Nations Standard Products and Services Code).
  • Supplier Data Enrichment – map the client supplier data to matching supplier records in the ADE supplier base, thus providing parent and company specific business risk information.
  • Besides regular enrichment work, provide translation support to the IDC enrichment teams.
  • Actively participate in the continuous improvement programs and propose ideas on improving non-English data classification process.
  • Serve as point of contact for IDC teams for first level and second level QA process escalation questions for non-English data.
  • Support ACT release program: Help Senior ACT Analyst for Non-English versions and respective model development.
  • On-time delivery of all activities and proactively escalate issues to ADES leadership.


What you’ll Bring:


  • Bachelor’s Degree Engineering in Mechanical, Electrical and Electronics, Computer Science.
  • Knowledge on Advanced Python, JavaScript, HTML, Java, Ajax, Jquery, PowerBi, Powerapps, PowerFlow, Power Automate. Experience preferred on SAP Apps.
  • Commodity Knowledge (specifically MRO, Healthcare, Electronics/Electrical, Chemical) - advantage.
  • Ariba Product Knowledge (specifically Ariba Analysis & ADE) is an added advantage.
  • Intermediate computer skills in Microsoft Suite, Word, Excel, Power Point and Access Database and Visio.
  • 6 to 10 years of professional experience in a related field.
  • Previous experience of Content Management or Data Enrichment and UNSPSC classification experience.
  • Customer management experience.
  • 1 year of Procurement experience is an added advantage.


Meet Your Team


This role will be required to perform manual/automated data enrichment tasks (i.e., supplier or invoice) or knowledgebase enhancement tasks per ADES (Ariba Data Enrichment Services) operating procedures by using the ADE (Ariba Data Enrichment) tool. This person will play a major role in improving the quality levels for the Non-English-based data enrichment deliverables and also serves as a subject matter expert for IDC enrichment teams in this scope of work. The Analyst's primary responsibilities are to complete various data enrichment tasks within due dates, as well as to ensure that data quality meets or exceeds client expectations



We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 385738  | Work Area: Customer Service and Support  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.

Requisition ID:  385738
Posted Date:  Apr 3, 2024
Work Area:  Customer Service and Support
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%

Bangalore, IN, 560103

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