Associate Solution Support Engineer - SuccessFactors

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

What you’ll build:

Associate Solution Support Engineers provide functional and technical support for SAP SuccessFactors solutions, ensuring timely resolution of customer issues. They analyze scenarios, reproduce issues, perform root cause analysis, and collaborate with development teams to deliver sustainable solutions. They contribute to knowledge management by creating and maintaining quality knowledge base content to enhance self-service and customer experience. The role includes participation in real-time support channels and weekend support as required. This role handles moderately complex cases with minimal supervision.

Key Responsibilities:

• Assess business impact of issues
• Collaborate globally to meet SLAs
• Resolve known issues quickly
• Analyze logs and configurations
• Perform RCA and own issues end-to-end
• Report bugs to development
• Share knowledge and best practices
• Maintain knowledge base content
• Continuously build product expertise
• Drive proactive support and incident prevention

What you bring:

• BE/B. Tech or equivalent with 3+ years’ experience in SuccessFactors Onboarding 2.0
• Strong understanding of Business Rules, MDF, Data Models, Workflows, and HRIS onboarding processes
• Experience in support processes and handling incidents within ITIL framework
• Solid analytical, problem-solving skills with high attention to detail and customer-centric mindset
• Good knowledge of XML, Java/J2EE, HTML, browser tools, networking concepts, and diagnostic tools
• Effective communication, collaboration, documentation skills, and ability to work with global teams
• Ability to prioritize tasks, manage workload, work with urgency, and familiarity with CRM/service ticketing systems

Where you belong:

SAP Technical Support operates globally with high-performing engineers delivering end-to-end support for SAP’s cloud solutions. The team drives customer success through quality service, guided by a trust-based working model.

#SolutionSupportEngT1

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity,  gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 451233  | Work Area: Customer Service and Support  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations:  #LI-Hybrid