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Customer Service and Support

CFE Associate Consultant | Catalog Advisor

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

 

 

About the team:

The Catalog Advisory team provides advisory and enablement services to customers deploying Catalog solutions. They are focused on providing a delightful customer experience – working through all phases of project initiation, strategy definition, requirement confirmation, build, test, and enablement of successful pilot waves for go-live. At the time of go-live, there is sound understanding the solution deployed and a clear plan for ongoing catalog enablement and adoption into business as usual. The Catalog Advisory team also supports customers after initial go-live to provide certain services that support further adoption and leverage new innovations.

 

About the role:

You would be actively managing customer facing catalog projects across the Asia Pacific Japan and Greater China (APJ & GCN) region working directly with customers to enable content and catalogs via the Ariba Network – including outreach, training, and enablement. This role is a great opportunity to develop a solid foundation and understanding of global B2B digital catalog and content best practices and technologies.

The Catalog Advisor is responsible for deployment activities for Ariba’s Catalog module within the larger Ariba procurement applications. The role includes the responsibility for the successful execution of the Catalog enablement projects in time and at cost, education of the Buyers on Ariba Network functionality related to Catalog Enablement and creation of specific project related education package for Sellers. The Catalog Advisor will demonstrate the ability to support multiple projects, offer solutions and escalate issues and manage the deployment of Catalog content according to the project plan.

 

Working within the typical scope of responsibilities of a Catalog Advisor, you will be accountable for one or more customer projects for Japanese customers. The evolution of the Catalog Advisor role has seen a focus that is centred on customer success and solution adoption – beyond deploying the solution. You will leverage procurement acumen and buy process knowledge in the role of trusted advisor to internal teams, customers, and suppliers.

 

In this role, you will:

Expert Knowledge

  • Work with customers to provide support and best practice during the deployment of the solution.
      • Delivers high-quality, on-time implementation services on Catalog Enablement Projects to the buyer.
      • Configure and assist with Catalog system settings to meet the Buyers requirements.

Project Management

  • Manage multiple projects simultaneously, reporting progress and effectively communicating status.
      • Tracks the progress of the Catalog Enablement deliverables.
      • Proactively escalates issues to the various stakeholders in the deployment team.
      • Delegate issues deemed out of scope to appropriate teams/individual.

Catalog Creation and Management

  • Work across multiple projects to support the effective delivery of catalog projects.

Training Content Creation and Delivery

  • Support creation of, and delivery of training materials for suppliers and customers.

Troubleshooting and Solution Testing

  • For responsible projects, be point of contact for issue solution and support testing processes.
      • Provides issue resolution related to Catalog Enablement via the Ariba Network for customers and their suppliers.

Stakeholder Management and Presentations

  • As required, support the creation and delivery of presentations to internal and external stakeholders for various initiatives.

 

Travel

Travel to the customer’s location, approximately 10-20%

 

Who you are:

We’re looking for someone who can challenge the status quo and likes to stay curious. You enjoy working on meaningful projects and are energised by lifelong learning.

  • Excellent verbal and written communication skills
  • Good presentation skills
  • Strong customer focus and stakeholder management skills
  • Strong analytical and problem-solving skills
  • Strong organisational skills
  • Technical understanding and capabilities
  • Graphic design, video production, web design, and video editing skills are a plus
  • Proficiency in Microsoft Office applications

 

Education and Qualifications

  • University degree (Business and/or Information Technology).
  • Experience in a specific industry organization (min. 2 years).
  • Experience on a Catalog Content related position would be an advantage (e.g. Category Manager, e-Business consultant, E-commerce specialist, e-Business Project Manager).
  • Fluent in English 

 

Skills

  • Excellent verbal and written communication skills & strong customer focus.
  • Strong analytical and problem-solving skills, conceptual thinker, Self-Motivated individual.
  • Strong organizational skills.
  • Technical understanding and capabilities to quickly learn and understand different tools and applications.
  • Understanding of Business-to-Business Catalog strategy.
  • Knowledge of procurement business processes, from requisitioning to payment.
  • Knowledge of the following is an advantage: cXML, SQL, web design.
  • Proficiency in Microsoft Office applications including Project, Word, Excel and PowerPoint.
  • This role includes transferable skills such as; customer support, training, project management, and consulting.

 

 

 

We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

 

Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

 

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.

 

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:321424 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time  | Additional Locations: 

Requisition ID:  321424
Posted Date:  May 17, 2022
Work Area:  Customer Service and Support
Career Status:  Graduate
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%
Location: 

Bangalore, IN, 560103

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