Customer Service and Support

Senior Consultant - Concur Implementations

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

 

 

Role definition

SAP Concur is looking for industry leaders willing to work with corporate customers’ Travel and Expense business and technology teams to deliver successful Concur T&E outcomes. The execution outcomes would include successful implementation and adoption of the Concur Travel & Expense Platform and its associated capabilities.

Responsibilities

Build & Manage SAP Concur Implementation practice

  • Lead customer facing consulting teams responsible for execution of Concur projects, acting in the combined role of Program Manager and Functional SME.
  • Build a high-performance team including recruiting new team members and empowering the team.
  • Own business KPIs at a market / region level related to delivery excellence, time to value and cloud adoption
  • Ensure each consultants in the team delivers below project tasks within budget, as per schedule following necessary quality & process guidelines
    • leading project design session(s), understanding and analyzing client business requirements,
    • providing guidance and best practices on optimal configuration options to meet client needs, configuring the client’s site,
    • managing third-party and SAP Concur integrations
    • training clients and preparing for deployment of service to employees –
  • Responsible for articulating value and ensure delivery of business outcomes in line with expected revenue targets and successful adoption.

Maintain executive connect SAP Concur customers, sales & internal management stakeholders

  • Run Executive Steerco for high visibility projects, ensure regular management updates to customer & SAP leadership teams; identify project risks proactively and ensure appropriate risk mitigation plan
  • Collaborate with leaders from other lines of business-like support, product management, sales and distribution to ensure customer success and uniform messaging
  • Escalate issues to designated team contacts and/or cross-functional teams in a timely manner to ensure implementation issues are addressed early.
  • Work with Sales and Pre-sales teams during the sales lifecycle and support them in creating appropriate value proposition within the contours of available product features.
  • Collaborate with other members of the implementation team to develop and deliver web-based training/presentations covering a range of service topics (eg: product review, documentation updates and new releases).

Process Consulting 

  • Quickly ramp-up on new releases and product functionality to ensure successful implementation of these features for clients.
  • Ability to articulate complex business processes and provide solutioning for cases, along with situational workarounds having fitment issues.
  • Ability to Provide excellent product and process consulting.
  • Needs to influence product roadmaps by constantly interfacing with development teams, product management teams and sales requirements coming from pre-sales.
  • Contribute to special projects as needed to ensure successful service launches, improved internal processes/methodologies and on-going retention/satisfaction of client base.
  • Ability to understand the general value proposition of managed corporate travel, how an online booking tool can lead to employee buying behaviors that lead to cost optimizations for companies
  • Occasional Travel to customers as needed within India or in some cases for short assignments outside India

Qualifications
Education, Experience & Training required:

  • 5+ years of team management experience, should have owned business KPIs like profitability and adoption for a market. Management of business P&L is a plus.
  • Preferably Post Graduate with good academics.
  • Prior experience in Professional Services industry in customer facing role preferred
  • 6+ years’ experience in direct customer facing/consulting for international clients. Ability to be pragmatic to client requirements
  • 3+ years’ experience in project management in technology or travel industry, preferably with hosted web-based software

Job Specific Specialized Knowledge & Skills

  • Operational planning ability to manage team capacity and incoming project loads is essential to succeed in this role.
  • Demonstrated knowledge of project and program management tasks in application implementation environment.
  • Excellent organizational and team planning skills along with good communication abilities is a must.
  • Ability to prioritize and manage work deadlines under stressful circumstances.
  • Demonstrated ability to establish and maintain an effective follow up system to ensure timely and accurate handling of the set of implementation projects under the team’s purview.

Work environment

  • Work for success of Concur customers in India and rest of APJ; manage escalations as well as handle objections on an ongoing basis
  • Ability to embrace different circumstances and work around shortcoming through innovative solutioning.
  • Ability to deliver a plethora of projects coming primarily from the Indian sub-continent along with the APA region in keeping with the set specific regional KPIs and performance delivery standards.

#BusinessProcessT3

 

 

We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

 

Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

 

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.

 

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:333368 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Management | Employment Type: Regular Full Time  | Additional Locations: 

Requisition ID:  333368
Posted Date:  Jun 9, 2022
Work Area:  Customer Service and Support
Career Status:  Management
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%
Location: 

Bangalore, IN, 560093

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