CTE Consultant

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Key Responsibilities & Tasks

Responsible for the deployment and/or the ongoing support of cloud-based products and solutions. This will include support of internal customers and bank vendors during initial and throughout the life cycle of the Credit Card Feed Integration.

Core Tasks may include
> Active role in validating the requirements gathered for the implementation and/or activation of SAP Concur Supported Credit Card Feed
> Understand best practice configurations and provide recommendations for CC Feed Integrations
> Manage projects, cases, and/or other units of work as required
> Provides on-going support of Credit Card Integration and Bank Vendors
> Maintain awareness of customer business processes that may impact SAP Concur configuration requirements surrounding Credit Card Integrations
> Maintain proper storage of all documents received

Job Tasks & Role

> Administration
> Business Process Mapping
> Internal Client and Bank Vendor Issue Resolution
> Validate Customer Requirements
> Multi-Country Deployment and Roll-out

> Training/Consulting Client Administrators > Quality Assurance
> Service Configuration and Validation on Credit Card Integrations

Experience & Educational Requirements

Experience & Language Requirements | Education | Professional Training & Certification

Experience & Language Requirements Functional Experience
> Knowledge of cloud products and services > Planning for data deployment
> Task Oriented deployment
> Client understanding
> Methodology and Tools Overview
> Min 2 years of job relevant experience English: Fluent

Education
Bachelor's degree in any field or equivalent work experience

Job Family 

Customer Functional Enablement

Responsible for the systematic deployment and/or the ongoing support of cloud based products and solutions.

Core Tasks may include:

• Refer technical process questions/inquires to appropriate Subject Matter Experts (Product Marketing, Development, Implementation).
• Communicate weekly bank update correspondence to the assigned Implementation team member.
• Maintain proper storage of all documents received.
• Timely reply of the daily forms received for validation to point of origin. 
• Weekly retrieval of filed mandate forms on file for previous weeks system updates, requesting client completion if not found with follow-up until received for compliance of process guidelines.
• Navigate systems needed to perform above duties:  Web Browser, internal storage of documents in a network share, Outlook email template for client communications, Internal systems account lookup – HMC or Salesforce.
• Perform general issue resolution

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 421440  | Work Area: Customer Service and Support  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.