Customer Service and Support

CTE Consultant - SAP Concur

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TC / STS (Technical Consultant / Shared Technical Services) 


A Technical Consultants who assist customer and SAP Concur project teams in implementing Concur travel 
and expense management SaaS applications. Organizationally, STS is part of the global services group 
within SAP Concur.


The technical Consultant’s role is to install, configure, integrate and test SAP Concur software for client 
implementations. Responsible for the technical configuration of customer specific environments, including 
all integration, interfaces and technical settings. Working in tandem and collaborating with the SAP Concur 
project managers, solution consultants and sales. The technical consultant completes the project 
milestones, builds the environments, provides client knowledge transfer, assists in integration work and 
transition the client to their production environment.


This position will be based out of Concur’s Bangalore office and requires working hours & days (0600pm0300am IST) aligned to support North American clients that are based on the Standard/Professional Platform


What you will do:
Provide technical expertise on integration, feeds, loads and extracts
Handle the setup and scheduling of all interfaces and system jobs
Provide technical expertise on SSO (single sign on)
Working directly on SAP Concur’s database
Be a technical resource on a project and Helping with system performance related issues
Spin-up – to prepare the new system for configuration
FTP/PGP setup with client – secure data exchange method for automated integration
Setting up jobs within the system (imports/extracts/Credit cards…)
Testing and advising on imports – Employee, list and other imports troubleshooting
Testing and advising on the use of SAE file – how to get the right data in to client’s financial 
Security adjustments – whitelisting of concur on client’s side for best possible experience
Purge – moving system into production ready status, getting rid of all test data within the system
Direct R/W access to Expense DB – troubleshooting, updating, changing data, clearing 
hierarchies etc


In order to accomplish this, you will need to:
• Maintain all environments throughout the lifecycle of an implementation (Configuration, Test, 
• Ability to lead client training and knowledge transfer sessions
• Configure all interfaces ERP, Employee, Credit Card, EFT
• Perform general issue troubleshooting and resolution, including escalations to Development
• Communicate "best practice" recommendations based on prior experiences, and effectively 
troubleshoot and solve client issues caused by unique client circumstances or software/hardware 
• Support client’s testing cycles – research complex customer problems, issues, and circumstances 
and provide recommendation, alternatives and risk assessments to project manager
Responsible for the migration of configurations between test and production environments
• Liaison with client team members and Concur internal resources to ensure understanding and 
clear communications
• Ensure completion of deliverables, manage schedules, meet milestones, and ensure 
creative/technical success
• Develop and maintain technical product knowledge
• Provide contributions to Concur project methodology and document library, which includes 
development of new documents/processes as well as updating existing documents/processes
• Update Customer Statistics in Knowledgebase and/or CRM systems
• Represent the Department on cross-functional teams
• Communicate consistently and regularly client issue status and progress with the Project 
• Be aware of, and comply with, all corporate policies


What do you need to bring?
• Bachelor’s degree or equivalent technical work experience

  Min 5+ years of experience 

• Basic MS SQL skills, running DB query and troubleshooting
• Experience with FTP and PGP file encryption (or similar)
• Strong working knowledge of flat files, XML files, and Excel spreadsheets
• Understanding of data format conversion
• Analysis and troubleshooting skills with good communication & presentation skills
• SAP Concur Travel & Expense experience
• Experience with SAML SSO technologies, IDP and/or SP-Init
• Experience with ERP or HR systems integration, and/or implementation of cloud environments
• Basic Accounting Principles knowledge and Project management experience
• Experience working with 3 major credit card provider’s data and banking payment gateways etc.
• Understanding of business travel and travel agency data
• Demonstrated ability to learn new concepts quickly
• Strong knowledge of software & technology, specifically around web technology, financial system 
integration & Excel a strong plus
• Strong trouble-shooting skills/problem solving skills - ability to critically analyze issues and 
develop creative solutions
• Ability to be self-directed and work independently, prioritize workload, self-directed & work 
• Ability to pass a background check

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 391623  | Work Area: Customer Service and Support  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.

Requisition ID:  391623
Posted Date:  May 11, 2024
Work Area:  Customer Service and Support
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%

Bangalore, IN, 560093

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