CX Adoption -SAP Sales and Services Cloud - Business Processes Senior Consultant (Techno-functional)

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

Meet your team

 Our team specializes in delivering end-to-end SAP Customer Experience (CX) solutions across implementation, advisory, and safeguard services. As part of the broader SAP CX ecosystem, we work closely with customers and partners to translate CX strategy into scalable, value-driven business processes and solution landscapes.

We bring deep expertise across the SAP CX portfolio — including Sales, Service, Marketing, Commerce, and Customer Data solutions — and support organizations through transformation journeys covering solution design, process optimization, rollout, adoption, and continuous value realization.

In addition, we actively embed Business AI and custom AI capabilities into CX programs — leveraging standard AI features as well as tailored AI use cases designed around each customer’s unique business context. Our focus is to improve decision quality, increase productivity, accelerate process outcomes, and enable more intelligent customer engagement.

Beyond implementation, we act as a trusted partner to our customers — providing advisory guidance, quality and architecture safeguarding, and best-practice driven delivery oversight. Our goal is not only successful deployment, but sustained adoption and measurable business outcomes through CX and AI-driven innovation.

To strengthen this mission, we are expanding our team with senior CX business process experts who can lead transformation conversations, shape solution direction, and drive high-impact outcomes across CX and AI-enabled programs.

What you’ll do

We are looking for a Sales & Service Cloud techno functional consultant who is skilled in the solution as well as has technical expertise to meet the demands of the customer implementation and solution adoption needs. This role will offer you –

• To work on global Sales & Service Cloud implementations helping the customers streamline their sales & service processes
• Opportunity to enhance your skills on other requisite areas to fast track your aspirations to become a Sales or Service Process Architect / CX Solution Architect
• Fine tune your consulting skills with focused learning journeys suited to your needs and opportunities to explore various spheres of consultant journey
   

This role will help you to enhance skills in the specialized solutions space of Sales and Service cloud while providing opportunities to explore other related solutions under CX portfolio

The Consultant expected to

• Deliver implementations of SAP Sales Cloud and SAP Service Cloud solutions based on customer requirements, following SAP-recommended methodologies and best practices.
• Promote and apply a “clean core” approach, ensuring minimal customization and strong alignment with standard SAP capabilities.
• Design, develop, and implement custom extensions for SAP Sales & Service Cloud using SAP BTP services and frameworks.
• Configure and optimize UI and process features, including screen layouts, business roles, workflows, and business rules.
• Build scalable and robust backend logic for Sales & Service Cloud extensions using cloud-native development models (e.g., CAP-based services).
• Develop low-code / no-code applications that integrate seamlessly with SAP Sales & Service Cloud using SAP Build tools.
• Analyze, debug, and resolve technical issues related to Sales & Service Cloud customizations and integrations.
• Design and implement AI-enabled extensions and automation for SAP CX solutions using SAP BTP and SAP Business AI services.
• Support migration and transformation initiatives, including modernization of legacy extensions to cloud-based architectures.
• Translate business requirements into technical designs and project deliverables.
• Advocate a cloud-first mindset and encourage adoption of scalable, future-ready solution architectures.
• Contribute to practice and organizational initiatives, including enablement, innovation, and asset development.
• Continuously stay updated on SAP Sales & Service Cloud roadmaps, SAP BTP capabilities, and industry best practices.
• Support customers improve Sales & Service Cloud solution adoption
• Help existing V1 customer seamlessly migrate to V2 solution with quick time to value  

What you bring

• 12+ years of IT experience with 5 or 6 Full Life Cycle Implementations in the area of Sales & Service Cloud Solution/ Roll- Outs experience. 
• Good knowledge of SAP BTP Build App,  SAP Build Process Automation, SDK & CPI skills
• SAP Certification in CX sales or service cloud V1 or V2.
• Experience in agile and SAP activate methodology.
• Knowledge of industry-specific solutions, Lead-To-Cash or Issue-To-Resolution and best practices.
• Advanced Knowledge of Sales and Service Cloud UI Features (screen configuration, layouts, business roles, and other concepts) 
• MCA / B.Tech or B.E
• Good Presentation and communication skills with fluent English

Desired/Preferred Additional expertise

• Experience in other SAP CX solution is an added advantage
• Knowledge of Industry Domain (Retail/Consumer/Utilities/Travel etc)
• Fluent English (verbal & written)

#BusinessProcessT3

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity,  gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 445212  | Work Area: Consulting and Professional Services  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations:  #LI-Hybrid