CX Adoption - Sales and Services Cloud - Business Processes Consultant - Bangalore

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

Meet your team

Our team specializes in delivering end-to-end SAP Customer Experience (CX) solutions across implementation, advisory, and safeguard services. As part of the broader SAP CX ecosystem, we work closely with customers and partners to translate CX strategy into scalable, value-driven business processes and solution landscapes.

We bring deep expertise across the SAP CX portfolio — including Sales, Service, Marketing, Commerce, and Customer Data solutions — and support organizations through transformation journeys covering solution design, process optimization, rollout, adoption, and continuous value realization.

In addition, we actively embed Business AI and custom AI capabilities into CX programs — leveraging standard AI features as well as tailored AI use cases designed around each customer’s unique business context. Our focus is to improve decision quality, increase productivity, accelerate process outcomes, and enable more intelligent customer engagement.

Beyond implementation, we act as a trusted partner to our customers — providing advisory guidance, quality and architecture safeguarding, and best-practice driven delivery oversight. Our goal is not only successful deployment, but sustained adoption and measurable business outcomes through CX and AI-driven innovation.

To strengthen this mission, we are expanding our team with senior CX business process experts who can lead transformation conversations, shape solution direction, and drive high-impact outcomes across CX and AI-enabled programs.

What you’ll do

We are looking for a Sales & Service Cloud technical consultant who is skilled in the solution as well as has technical expertise to meet the demands of the customer implementation needs. This role will offer you –

• To work on global/APAC Sales & Service Cloud implementations helping the customers streamline their sales & service processes
• Opportunity to enhance your skills on other requisite areas to fast track your aspirations to become a Sales or Service Process Architect / CX Solution Architect
• Fine tune your consulting skills with focused learning journeys suited to your needs and opportunities to explore various spheres of consultant journey
   

This role will help you to enhance skills in the specialized solutions space of Sales and Service cloud while providing opportunities to explore other related solutions under CX portfolio

The Consultant expected to

• Performs tasks involved in implementation of SAP CX solution as per customer requirements using predefined methodologies
• Implement and advocate for a "clean core" approach, ensuring minimal customization and adherence to standard SAP best practices.
• Ability to design, develop, and implement custom extensions for SAP Sales & Service Cloud V1 and V2 using SAP BTP solution.
• Advanced knowledge of Sales & Service Cloud UI Features (screen configuration, layouts, business roles, and other concepts).
• Leverage CAP to create robust and scalable backend logic for Sales & Service Cloud extensions.
• Utilize SAP Build App to develop low-code/no-code applications that integrate seamlessly with Sales & Service Cloud V1/V2 solution.
• Analyze and troubleshoot technical issues related to Sales & Service Cloud extensions.
• Continuously learn and apply the latest SAP Sales & Service Cloud and BTP technologies and best practices.
• Design, develop, and implement AI-driven extensions for SAP CX solutions using SAP BTP and SAP Business AI services.
• Promote a "cloud mindset" within the team, advocating for the adoption of cloud-based solutions and services.
• Help existing V1 customer seamlessly migrate to V2 solution with quick time to value by restructure V1 SDK extensions to SAP BTP solutions
• Develop technical design based on the business requirements and to be able to translate the same into project deliverables
• Support practice/organization specific initiatives.
• Stay updated with the latest SAP technologies, trends, and best practices, CX solution roadmaps.

What you bring

• 5 to 10 years of IT experience with 2 or 3 Full Life Cycle Implementations in the area of Sales & Service Cloud Solution/ Roll- Outs experience. 
• Experience working with SAP BTP Build App, SAP Build Process Automation, SDK & CPI skills
• Knowledge of industry-specific solutions, Lead-To-Cash or Issue-To-Resolution and best practices.
• Advanced Knowledge of Sales and Service Cloud UI Features (screen configuration, layouts, business roles, and other concepts) 
• MCA / B.Tech or B.E
• Good Presentation and communication skills with fluent English

Desired/Preferred Additional expertise

• SAP Certification in CX sales or service cloud V1/V2 or SAP BTP solutions.
• Experience in other SAP CX solution is an added advantage
• Knowledge of Industry Domain (Retail/Consumer/Utilities/Travel etc)
• Fluent English (verbal & written)

#BusinessProcessesT2

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity,  gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 445213  | Work Area: Consulting and Professional Services  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations:  #LI-Hybrid