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Finance Operations Specialist

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!



The Senior Finance Operations Specialist is responsible for all cash collections related topics, maintains close contact with all internal and external stakeholders and assisting the Regional Cash Collections Director to manage collections as a member of the Cash Collections team based in India.  A close collaboration with other Finance, Controlling and Commercial areas is a prerequisite for success.

 You will work closely with various lines of businesses, being primarily responsible for the identification, development and optimization of the business needs, maintenance of a close relationship with the local business stakeholders,  particularly supporting newly created collections landscapes due to business process changes. In addition, you will have the chance to initiate and drive cross-entity/function alignments, including a close collaboration with other GFSS teams across the Market Units/Regions. In a nutshell, it is a great opportunity for a person with expert technical skills to learn or grow leadership experience and assist in facilitating SAP’s focus on cash-flow.

 We interact closely with the MU and Regional Executives, Corporate Functions, and other Market Units in APJ. The results of our work are presented to these stakeholders, making our contribution highly visible.

Expectations and Tasks

  • Support the cash collections team in Indian MU by guiding the team and proactively engaging with customers as well as internal business stakeholders
  • Support specific collections functions for assigned MUs and navigate the team into the right direction as needed
  • Help ensure all KPIs and timelines are met and properly follow processes & procedures
  • Ensure all the internal & external enquiries are responded in a timely matter.
  • Responsible for month/quarter/year end closing activities including reserves (accounting, IFRS, bad debts, etc.) and the proper SOX records are maintained
  • Interact with all levels of senior management and business stakeholders ensuring appropriate degree of awareness about potential collections risks.
  • Monitor and independently investigate open dispute cases and drive timely resolution
  • Be a motivated individual seeking new challenges with a record of adapting to new and complex situations.
  • Strong field finance background, good understanding of the contract & commercial terms with decision-making skills.
  • Strong understanding of the collections processes and problem-solving skills.
  • Handle a selected group of customers with regards to any A/R and collections issues
  • Liaise with customers for collection of receivables and build strong customer relationship
  • Independently investigate customer disputes and drive timely resolution
  • Work closely with both internal & external customers to expedite the collection efforts
  • Proactively call customers to reassure the time of invoice payment
  • Escalate to management team any problem that holds the collection process to flow
  • Update collection notes and reports
  • Support the training of new team members
  • Adherence to the company policy and processes (EHF, DCT, Termination, Write-off etc)
  • Monitoring of payment behaviour of customers and acting accordingly
  • Participate in the global/regional projects
  • Take the end-to-end ownership of the responsibilities
  • Meet all the KPI defined by the global and regional management
  • Monitor open dispute cases closely and drive resolution
  • Follow SAP processes and use application tools available in ISP
  • Support Ad-hoc queries internally and externally and contributes to projects
  • Support SPOC role assignment/s where needed

Education and Qualifications/Skills and Competencies

  • Bachelor degree and/or Advanced degree
  • Thorough knowledge of SAP ISP and other collection tools
  • 3+ years Previous Cash Collections experience in essential
  • Experience in managing team shared tasks and projects
  • Project Management experience is an advantage



We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.


Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.


SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.


EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:306281 | Work Area: Finance | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time  | Additional Locations: 

Finance Operations Specialist

Facility:  306281
Posted Date:  Oct 15, 2021
Work Area:  Finance
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%

Bangalore, IN, 560066

Job Segment: Operations Manager, Financial, ERP, SAP, Operations, Finance, Technology