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Information Technology

IT Business Services Manager - TLO

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!




One of SAPs largest customers has setup a transformation program called Journey to Cloud (J2C). A cornerstone of this transformation is to consume the entire SAP landscape as SaaS provided by SAP. Our Client Delivery Management team will provide an E2E service and will work dedicated for this customer, operating his entire SAP landscape with more than 80 productive systems and several of the largest HANA-based systems (e.g. 2x24TB ERP scale-out).  

Enterprise Cloud Services (ECS) is part of the Product Engineering board area and consists of SAP HANA Enterprise Cloud (HEC) and Cloud Application Services (CAS). As private cloud managed services provider, HEC Delivery is offering a key aspect in the intelligent business transformation journey of our customers and by joining forces with CAS, we enter a new era of end-to-end service experience for our customers 

Within the Technical Service Management (TSM) organization which is responsible to provide E2E operation services for the customer, we have a team of Technical Landscape Owners for which we’re looking for the Head of TLO. In your new role you will be responsible to establish and optimize the framework for all TLOs to become and remain successful and efficient in their role. You will work on the definition and optimization of all processes and be in constant alignment with all involved stakeholders in and outside the ECS Nestle organization to ensure the team is running effectively and delivers in quality.


  • Control and drive all planning aspects for TLO assignments and deliverables
  • Develop and implement the strategy to scale for TLOs, considering changing requirements and demand  
  • Process guidance – figure out best ways to ensure TLOs can focus on technical aspects and work proactively for their components
  • Optimize the working relationship with all stakeholders in the process
  • Support TLOs individually in their work (find contacts, remove obstacles)


  • Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Management, Mathematics or comparable
  • Background in SAP technology and products, migration and operation concepts of large and complex environments
  • Knowledge of the whole technology stack (Application, Database, Server management)
  • Technical Expertise in SAP Installations and Upgrades in multi-regional environments
  • Ability to own and coordinate customer escalations & process improvements
  • Be a role model and inspire and energize your team with a clear direction, including strong technical, verbal and written communication skills
  • Experience as manager of a team on Senior/Expert Level
  • 10+ years of experience as SAP Basis consultant / System Admin or in a similar role  


  #ECS_Nestle  #ECS_Nestlé 



We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.


Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.


SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.


EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:309178 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Management | Employment Type: Regular Full Time  | Additional Locations: 

IT Business Services Manager - TLO

Facility:  309178
Posted Date:  Nov 25, 2021
Work Area:  Information Technology
Career Status:  Management
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%

Bangalore, IN, 560066

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