Share this Job
Information Technology

IT Business Services Senior Consultant



Requisition ID: 290707
Work Area: Information Technology
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Limited Full Time



SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

One of our customer has setup a transformation program called Journey to Cloud (J2C). A cornerstone of this transformation is to consume the entire SAP landscape as SaaS provided by SAP. In order to provide the right level of service, it has been decided to build a new team within ECS. The ECS Client Delivery Management will provide an E2E service by combining HEC and CAS portfolio and will work dedicated for our customer and will operate the entire customer's SAP landscape with more than 80 productive systems and several of the largest HANA-based systems (e.g. 2x24TB ERP scale-out). The CDM team will work on building the services according to customer needs, it will bring those services into daily operations as well as work on continuous improvement and automation of those services.

Within the CDM organization we set up the Technical Service Management (TSM) team that will be responsible to operate the environments on all levels. While acting in TSM as Subject Matter Expert (SME) you will focus on your area of expertise and streamline all related activities, from planning to execution, implementation and operational support.


  • Ensure high availability of customer service by efficient processes and by supporting service restoration in critical situation
  • Work proactively in your area of expertise to optimize related processes
  • Deep dive on issues including creation or support of the creation of RCAs
  • Collaborate with different teams from within the HEC organization and outside to ensure excellent customer satisfaction
  • Ability to own, lead and coordinate operational tasks, customer escalations, process improvements.
  • Support delivery teams to perform and drive root cause analysis to completion
  • Mentor and Guide junior members of the team


  • Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Management, Mathematics or comparable.
  • 10+ years of technical operations in ABAP/JAVA/HANA
  • Excellent knowledge in areas like Integration, DB, Performance, MDM, ZDM, upgrade, IT bundle / SP handling etc
  • Understanding of HECs operations infrastructure, processes and automation tools like SPC, TIC etc. is beneficial. Good understanding of IT operations is required. 
  • Good know-how on SAP Technologies, Products and cross dependencies like integration and communication.
  • Excellent written, verbal communication and presentation skills to effectively communicate and escalate Issues.
  • Ability to work effectively in international and virtual teams and get work done smoothly from multiple teams in ECS.




Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

Additional Locations

IT Business Services Senior Consultant

Facility:  290707
Posted Date:  Nov 25, 2021
Work Area:  Information Technology
Career Status:  Professional
Employment Type:  Limited Full Time
Expected Travel:  0 - 10%

Bangalore, IN, 560066

Job Segment: ERP, Engineer, SAP, Data Management, Computer Science, Technology, Engineering, Data