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Information Technology

IT Technology Senior Consultant - Cloud Storage Operations Engineering

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!



The Team

The “Cloud Storage Operations Engineering” (CSOE) is part of SAP Global Cloud Services which is core of SAP’s cloud success by providing cloud infrastructure and operations support for cloud storage systems which SAP is delivering on a global scale. To run these highly scalable and secure cloud infrastructure 7x24, we leverage technologies primarily from leading storage vendors to support various cloud environment.

The Global Cloud Storage Operations Engineering works with all Cloud units, both internal and external by providing technical storage solutions and expertise. 


The Role

As part of CSOE team member, you will be responsible from operational engineering perspective to manage storage environment used for several external and internal cloud solutions and deliver as per the following expectations: -


  • Be a strong believer in innovation and continuous improvements
  • Be proactive and resolute in taking charge of complex situations and leading initiatives
  • Lead initiatives for improvement so to provide best services to customers
  • Support cloud delivery teams to perform and drive root cause analysis and its associated preventive actions to completion
  • Manage multiple tasks and ability to timely deliver it with clear assimilation of business priority and urgency
  • Drive continuous improvement of the Ops services in terms of process design, tool advancement, better operational efficiency, reduce TCO, support quality and enhance customer satisfaction
  • Liaise with different SAP stakeholders involved in the accounts, to ensure success and integration with the neighbored teams
  • Be a coach to other team members when required



The Role Requirement 

  • Must have good experience in ITIL process implementation and governance
  • Should have strong inclination to reporting and analytics.
  • Proficient in creating dashboards, C-level reporting and presentations
  • Acquainted with ServiceNow ITSM and ITOM module, especially CMDB set-up
  • Have exposure to vendor management including SLA monitoring and handling escalations
  • Knowledge about storage (NAS and SAN technologies) is an added advantage
  • Understanding of DevOps framework, tools and Agile methodologies
  • Comprehensive understanding of the IT processes
  • Fast and independent learning capabilities. Good interpersonal skills, well organized, self-motivated person, strong customer service, project, and analytical skills

Work Experience

  • Highly skilled project and process management professional with minimum of 6 years’ experience in related areas.



We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.


Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.


SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.


EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:316870 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time  | Additional Locations: 

IT Technology Senior Consultant - Cloud Storage Operations Engineering

Facility:  316870
Posted Date:  Jan 16, 2022
Work Area:  Information Technology
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%

Bangalore, IN, 560066

Job Segment: Operations Manager, Cloud, Engineer, ERP, Operations, Technology, Engineering