IT Technology Services Senior Specialist - Linux Site Reliability Engineer (Pacemaker)

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

WHAT YOU'LL DO

Join our multinational team as a seasoned Linux & Cloud Administrator responsible for providing L3/L4 expert support for all Linux OS and infrastructure-related customer issues. You'll play a crucial role in building automation solutions and enhancing our platform operations to deliver top-tier cloud services tailored for SAP Applications to enterprise customers worldwide.

Key Responsibilities:

• Accountable for ensuring round-the-clock availability of SAP systems operating within SAP ECS. Tasked with promptly responding to, troubleshooting, and resolving alerts and incidents occurring within the Linux OS or infrastructure layers, spanning across Azure environments.
• Implement and manage high availability solutions using clustering technologies, particularly Pacemaker.
• Serving as the elevated L3/L4 escalation contact for critical production issues. Adhering to change management protocols while executing service requests. Actively pursuing avenues to optimize standard operating procedures by leveraging automation techniques.
• Implement automation solutions to streamline platform operations, enhancing efficiency and reliability.
• Drive continuous improvement initiatives to elevate our cloud services for SAP Applications, focusing on scalability, security, and performance.
• Work closely with a diverse, multinational team to ensure the delivery of world-class cloud services tailored specifically for SAP Applications to our global enterprise clientele.
• Participate in designing and implementing strategies to optimize the customer experience and meet service level agreements (SLAs).

WHAT YOU'LL BRING

• 7 -10 years of experience in administering Linux operating systems (Redhat / SuSe) at an advanced level, with a strong grasp of troubleshooting and resolving complex issues.
• Expertise in implementing and managing high availability clustering solutions, especially Pacemaker.
• Hands-on experience in administering Azure environments.
• Proficiency in networking encompassing TCP/IP, IP routing, NAT, and firewalls.
• Demonstrated expertise in managing network services such as DNS, LDAP, and HTTP proxies.
• Strong comprehension of IT security practices, particularly in OS hardening techniques.
• Proven track record in scripting languages (e.g., Shell, Perl, Python, Go, etc.) and adeptness with server automation tools like Ansible or CHEF

MEET YOUR TEAM

 SAP Enterprise Cloud Services (ECS) Delivery is a private cloud managed services provider who offers SAP applications in the SAP Enterprise Cloud Services. Our team "ECS Delivery Technical Operations" is responsible for 24x7 operations of these business-critical SAP systems in the cloud. 

We're currently seeking a Senior Linux Site Reliability Engineer to join our multinational team. Your role will focus on supporting our cloud platform operations across various cloud environments, including Azure and SAP datacentre You'll play a key role in automating and enhancing our services to deliver world-class cloud solutions for SAP Applications to our enterprise customers worldwide.

Your responsibilities will involve ensuring the smooth 24/7 operations of our cloud services. This includes troubleshooting issues, implementing architectural and operational improvements, and developing automation solutions to support our cloud platform's reliability and efficiency. Your contributions will be vital in delivering exceptional cloud services to our global clientele.

#SAPECSCareers  #ITT3

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 384936  | Work Area: Information Technology  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.